What's up with the phones? All the numbers I know say 'we are no longer able to take calls

No longer able to take calls on this line? What gives? Is Cakewalk going out of business? I am a long time user and have Platinum and I find it unsettling to say the least I can't even talk to someone at Cakewalk, even the sales line.
Also, I went through the BS email thing, finished it, hit send only to have a message come back 'sorry, internet dead, or at least our little piece of it' something like that. So I couldn't even send in the email.
 
This is very disheartening, I am doing professional recording right now and not to be able to get to the support team(If there IS one, not even sure of that).
 
The lack of support is one good reason to switch to protools or some other line that still offers support.
 
The support has been declining for a while, last I know support was only available 5 hours a day on weekdays and then nothing at all on weekends. Now I can't even get through at all.
 
So it sounds like I will have to switch. I don't want to, been long time user since Cakewalk 4.5 ( a long time ago).
 
But I will if this is the direction tech support is going. 

There are bound to be a few hiccups during this kind of changeover, but the whole point of the exercise is to give better support that's more convenient to the user's schedule (and to continue offering free support).
 
 

Why am I getting 'internet dead' message when I put up my problem on the email line? That doesn't help if I can't even contact the help line in any way. I am doing pro recording with my system now and need help now not in two weeks.

Yes, I resubmitted it and it said the email went through this time. It was frustrating getting this double whammy in one day. Hope you call back! Thanks. Don Jennings.