Where's the Komplete 9 Ultimate Update Serial Number ?

For the regular Komplete update it was on the packaging.
IIRC the box or DVDs

Thanks guys, no luck so I've logged a support ticket at NI.
 
I had a drink, checked all the packaging again ... zip, nada.
 
SO I had another drink, logged on and checked the serial numbers, and ahoy, they only show for the products you have registered, and of course ... it's not activated yet :-).
 
SO ... one more drink and a support ticket later, you'd be surprised how many times I had to retype this to correct all the mistakes.
 
And still zip, think I need a smoke !
 
I'll keep ya posted in the new year.
 
Cheers - Cliff

Bajan Blue
Cliff
Did you check on the inside cover or pages of the handbook for the upgrade serial number  - one of my past upgrades had it there or also I think perhaps a bar code type of thing somewhere on the outer box (that's a guess!!)
Nigel
 

Thanks Nigel,
 
there was absolutely nothing in the box other than the drive and the cable.
 
Usually the serial number has been on the "Setup Guide", which has been a nice quality printed manual, A5 sized.
No such thing in the box this time, which makes me think it wasn't packaged properly and it's missing.
 
I've checked all the packaging a hundred times or more now, and finally convinced myself that NI have stuffed up this one :-)
Every other time has been drop dead simple - Setup guide with serial number sticker on it.
 
I definitely didn't throw anything out, there's just some paper work - Invoice, packing slip, that's it and no serial on any of those.
 
Never mind ... I'm sure we'll get it sorted in the next couple of weeks.
Just would have been nice to have it installed and activated yesterday :-)
 
Cheers and happy new year - Cliff.

bapu
RDFQ - Did you look on the bottom of the drive? That's where my Komplete 8 serial was located.

Thanks Bapu,
 
I did, I did, and just did again, it still hasn't appeared on the drive.
I was hoping it would appear now that I'm sober ... but nah, still says "Made in China", NI won't accept it.
 
I've pulled the box apart dozens of times now, only two things in it ... the drive, and cable.
I suspect it's supposed to have a setup guide with the serial on or in it.
That's how it was for both Komplete 7 and the 8-ultimate update - they could have changed it though.
 
Time for another coffee before I have another look :-)
 
Cheers - Cliff

My K9U serial number came in very fine print on the lower back of a 5.5inchx7inch glossy page.  The front glossy page said "KOMPLETE 9 ULTIMATE" with the words "Setup Information" on the lower front.  On the back were online links to documentation in English, German and other languages.  At the bottom of that back page is a phrase:  YOUR SERIAL NUMBER.  Under taht phrase is a small sticker with fine print that says:
 
Komplete 9 Ultimate 
Serial No:
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
 

the NI box turned up here with NI covering tape.. was the seal on it or the box inside tampered with ?
 
should be a bit of card in the box with it on and the black cheapo hard drive / usb cable with it
 

TheSteven
As mentioned there should have been a card in the box

MachineClaw
Komplete 9 Ultimate Upgrade here as well.
 
look at the picture above, it's correct.
 
Setup Information card turn over and it's black but at bottom is a white sticker with serial number.  If you do not have the card that looks like the picture above then you do not have a serial number and only NI can assist.

Thanks guys,

that's what I thought, there was definitely no "Activation Card" in the box.

The pictures above show exactly what I would expect in the box, definitely were not packaged.
I didn't get the lovely stickers either.

All the previous stuff I have from NI is like that - except the card has actually been a nicely printed setup guide.
 
Thanks a million for the pics, it was really helpful for my sanity. At times I was wondering if they changed the process and the activation card was like a tiny piece of tissue paper that got picked up and blown away in the breeze (hot here - so the fans are all on).

It's hard to believe they could miss including them, and the box definitely did not look tampered with, and the outer box DID have the "NI" sticky tape all around it.

I'm going to check the time zone differences and get on the phone to them ASAP Friday.
I did log a ticket earlier, but definitely needs a phone call to sort this one.
 
Thanks again guys, hope you're all having a spiffing new year !.
 
Cheers - Cliff



 

cliffr
Now that's what I call service !
 
One quick phone call, great to deal with.
 

My experience with NI is they are great if you call them, if you try to do it by email it takes forever.

Glad you got it sorted out.