Why does Rapture Pro always revert to demo mode?

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mcdonalk
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2016/03/02 21:41:54 (permalink)

Why does Rapture Pro always revert to demo mode?

I am a registered Rapture Pro owner. However, every time I boot up my PC and invoke Sonar Platinum, the Rapture Pro instance is in demo mode, even though I have previously enabled it via Command Center. Note that this PC is typically not connected to the internet.
 
If I have to continuously connect the PC to the internet (which is more complicated than it sounds for reasons beyond the scope of this message) and register Rapture Pro every time I have start the PC, then Rapture Pro is more trouble than it is worth for me.
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    Christopher Brown [Cakewalk]
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/03 14:34:59 (permalink)
    Hello,
     
    Have you tried using the Offline Activation feature instead of Cakewalk Command Center? The following support article has instructions on how to do so:
     
    https://www.cakewalk.com/Support/Knowledge-Base/2007013384/Offline-Activation
     
    If this does not rectify the problem for you, please let me know and I'll be happy to assist further.
    #2
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/04 14:22:27 (permalink)
    Thanks for the quick reply.
     
    I tired the offline activation procedure, however, under Rapture Pro Options, there is no Offline Activation option for me to select. Unless I am looking in the wrong place, it could be presumed that this option does not exist because I have previously activated Rapture Pro online.
     
    What do you suggest next?
     
     
    #3
    promidi
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/07 06:04:30 (permalink)
    Have you confirmed that you are using version 2.04 or above of Rapture Pro. You can verify the version by opening Rapture Pro and clicking on the "RAPTURE PRO" text on the top right of Rapture Pro's interface window.  It should read 2.00.4.25 or above in the left end of the white strip in Rapture Pro's about window.

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    #4
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/07 13:37:11 (permalink)
    My Rapture Pro installation is 2.00.3.96.
     
    Are you suggesting that I am experiencing a bug that a newer version has fixed?
    #5
    promidi
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/07 15:34:14 (permalink)
    The "Offline Activation feature" that Christopher refereed to in his instructions only became available with version 2.04 of Rapture Pro.  You might want to update your Rapture pro to that version - either through Cakewalk Command center or downloading it directly though your Cakewalk account.

    Once you have updated and your Rapture pro to 2.04 (and if it is still in DEMO mode), then perform the instructions at the link that Christopher provided to perform an offline activation.

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    #6
    dmbaer
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/07 16:50:14 (permalink)
    promidi
    The "Offline Activation feature" that Christopher refereed to in his instructions only became available with version 2.04 of Rapture Pro.  You might want to update your Rapture pro to that version



    ... or, you might want to avoid the upgrade if there's no reason to do so.  After upgrading, my Rapture Pro refuses to be authorized, but it was fine before.  I will be testing the offline activation trick as soon as I have a chance in the next day or so.  I'll report back.
     
    #7
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/17 12:25:21 (permalink)
    dmbaer:
     
    Have you tried offline authorization yet, and how did it go?
    #8
    dmbaer
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/18 18:51:27 (permalink)
    I did, and it did not make things better.  It appears, however, that whatever is causing me problems is rather unique.  I have an ongoing dialog with CW customer support, but have not heard from them for about a week.
     
    Long story short, though - my issues are probably not related to whatever is causing you grief.  Sorry for not responding sooner, but I've also been experiencing some problems on my non-DAW machine which I use to access this forum.
    #9
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/30 20:21:02 (permalink)
    I have upgraded Rapture Pro to 2.00.4.25 and Sonar to Newburyport. Rapture Pro was authorized and started working. I shut down my PC. The next morning, I booted up my PC, and Rapture Pro was still authorized and operational. I shut down the PC. Later that day, I booted up the PC, and Rapture Pro had reverted to demo mode.
     
    I then authorized Rapture Pro following the offline authorization procedure. I did not receive a message box that Rapture Pro had been authorized, but Rapture Pro nevertheless seems to be working and is authorized. I shall observe and report back on how stable its authorization is over the next few days.
    #10
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/31 21:37:20 (permalink)
    After authorizing Rapture Pro online, it works for about a day and then reverts to demo mode.
     
    After authorizing Rapture Pro using the offline authorization procedure, it works for about a day, and then reverts to demo mode.
     
    Cakewalk: what should I try next?
     
    #11
    promidi
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    Re: Why does Rapture Pro always revert to demo mode? 2016/03/31 21:55:27 (permalink)
    mcdonalk
    After authorizing Rapture Pro online, it works for about a day and then reverts to demo mode.
    After authorizing Rapture Pro using the offline authorization procedure, it works for about a day, and then reverts to demo mode.
    Cakewalk: what should I try next?



    I know I'm not Cakewalk, but I wonder what happens if you authorise the stand alone version of Rapture while logged on as an administrator or Run Rapture "as administrator"

    Once you have authorised, run Rapture normally.  See of that remains authorised.

    Hopefully a Cakewalk rep can chime in....

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    ASIO mode. 24bit 48khz 256 samples 
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    #12
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/01 19:43:27 (permalink)
    promidi:
     
    I am always logged in as administrator on my PC.
     
    I again executed the offline authorization procedure with the standalone Rapture Pro. I never receive a message that it has been authorized, and standalone Rapture Pro indicates a false serial number (lits of 9's in the long number), and it operates in demo mode (periodic audio dropouts).
     
    When I use Rapture Pro from within Sonar after having offline-authorized the standalone version, the VST indicates what appears to be a valid serial number and operates without audio dropouts. The standalone version still exhibits audio dropouts and an invalid serial number.
     
    I expect that when I call it all up tomorrow, the VST will have reverted to demo mode.
     
    Christopher Brown: are you there?
    #13
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/02 16:54:09 (permalink)
    As predicted, when starting up my PC:
     
    1) Rapture Pro standalone displays an invalid serial number and operates with occasional dropouts, presumably because it is in demo mode.
     
    2) Rapture Pro VST has reverted, as predicted, to demo mode. The info screen clearly reads "demo mode."
     
    It seems logical that I next contact technical support directly for a fix, or to get my money back.
    #14
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/02 16:54:09 (permalink)
    As predicted, when starting up my PC:
     
    1) Rapture Pro standalone displays an invalid serial number and operates with occasional dropouts, presumably because it is in demo mode.
     
    2) Rapture Pro VST has reverted, as predicted, to demo mode. The info screen clearly reads "demo mode."
     
    It seems logical that I next contact technical support directly for a fix, or to get my money back.
    #15
    dmbaer
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/02 17:06:46 (permalink)
    mcdonalk
     
    It seems logical that I next contact technical support directly for a fix, or to get my money back.




    I'm sorry to say that tech. support seems to have given up on solving my inability-to-authorize problem.  We were trading emails regularly and then they just stopped.  I have not heard back in weeks.  I think I'm just going to give up on Rapture Pro - it's not like I don't have a ton of other marvelous instruments to occupy my time, fortunately. 
    #16
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/10 11:17:09 (permalink)
    I have submitted case # 313717 on this issue a week ago and have not yet received a reply. I don't know how long I should expect such a request to take, so I am willing to wait patiently.
    #17
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/13 12:21:45 (permalink)
    I am still waiting patiently after having submitted this case eleven days ago.
    #18
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/13 12:21:45 (permalink)
    I am still waiting patiently after having submitted this case eleven days ago.
    #19
    Bristol_Jonesey
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/18 04:19:34 (permalink)
    mcdonalk
    promidi:
     
    I am always logged in as administrator on my PC.
     
    I again executed the offline authorization procedure with the standalone Rapture Pro. I never receive a message that it has been authorized, and standalone Rapture Pro indicates a false serial number (lits of 9's in the long number), and it operates in demo mode (periodic audio dropouts).
     
    When I use Rapture Pro from within Sonar after having offline-authorized the standalone version, the VST indicates what appears to be a valid serial number and operates without audio dropouts. The standalone version still exhibits audio dropouts and an invalid serial number.
     
    I expect that when I call it all up tomorrow, the VST will have reverted to demo mode.
     
    Christopher Brown: are you there?


    This is irrelevant.
     
    You MUST right click the .exe and choose Run As Administrator. doing this give you elevated rights for installing programs above & beyond those associated with simply being "An Administrator"

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    #20
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/04/20 19:06:29 (permalink)
    FYI, I have recently been in contact with Cakewalk Technical Support, who has provided me with some instructions on how to collect some data which may provide visibility into the problem.
    #21
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/05/12 03:30:42 (permalink)
    Update: After capturing some data from the Rapture Pro info page for Cakewalk, Cakewalk has indicated that Rapture Pro authorization is timing out. Cakewalk has suggested that my lack of W7 updates or a drive error may be the cause. W7 is up to date, and disc scans using hdtune indicate no errors. I am awaiting the next step from Cakewalk.
     
    #22
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/05/14 12:35:01 (permalink)
    I believe that I have had this SW synthesizer for six months and in that time have been unable to use it.
     
    #23
    The Grim
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    Re: Why does Rapture Pro always revert to demo mode? 2016/05/14 17:57:30 (permalink)
    mcdonalk
     
    I believe that I have had this SW synthesizer for six months and in that time have been unable to use it.
     



    well sorry to hear that, on the bright side there are those who have had it since release and have not been able to use, not much of a consolation i know but .
     
    apart from the atrocious state it was released in with wild uneven volumes and silent patches and slow start up etc, i have not had the issue of demo mode, but then i don't use it much because of all the problems at release which weren't fixed for some 10 months later, there is a sour taste in my mouth and i have purchased quite a number of 3rd party products which work as expected out of the box and are far superior to rapture pro so i really have no need for it. hope you get it sorted out, and remember you are not alone, far from it.
    #24
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/05/14 20:23:51 (permalink)
    Thanks for the sympathy. A correction, though. I'm not sure now, but I think that the demo mode issue began with the Rapture Pro update which implemented offline authorization. But I don't remember for sure when it began, since it's been a while.
    #25
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/05/20 13:55:47 (permalink)
    It has been two weeks since I sent to Cakewalk my last observations which Cakewalk had requested. I am awaiting their response.
    #26
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/05/27 12:07:27 (permalink)
    It has been THREE weeks since I sent to Cakewalk my last observations which Cakewalk had requested. I am awaiting their response.
     
    If four weeks goes by without constructive advice, I shall change my strategy from patience to obtaining a refund.
    #27
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/06/02 12:23:59 (permalink)
    I was contacted on 5/31 with a request for more hard drive (in my case, SSD) performance data. So, apparently, things are still moving forward.
    #28
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/07/03 12:44:43 (permalink)
    Still waiting on followup from Cakewalk on this issue. Last correspondence from Technical Support was on 6/7/16. I suspect that CW is triaging their technical support requests and that my issue is low on the list.
    #29
    mcdonalk
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    Re: Why does Rapture Pro always revert to demo mode? 2016/07/13 12:18:29 (permalink)
    It has been over a month since Cakewalk has corresponded with me on this issue. In the mean time, Cakewalk has chosen not to respond to two requests that I have emailed them for an update on this issue.
    #30
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