Why does Sonar X1 Exp not work with Cakewalk/Roland interfaces?

I have a Quad Capture on my desktop and a UA-25EX on my laptop.  They both lose the interface requiring a reboot almost every time I use them.  I'll be working and suddenly no sound and "no audio device" error.  I look in the Win7 sound settings the drivers are there and active but no longer show up in Sonars audio device list.  I would email tech "support" but they never answered my emails in the past.  Anyone else have this problem?
 
 
Win7 64bit, i7, 16gig RAM yada yada yada...

to say you would email but they would never respond isnt right.
thats like saying hey,i have a problem .."do you want help"?
no thats okay,id rather complain about it.

if you think cake is slow on tech support respond(your probably right)
but you can always call man.
calling is the fastest way,ive done it,yes there is a on hold wait for a while but its worth getting to the bottom of your issue.

now back you the issue.
something is obviously letting the driver go on your interface.
are you running two devices together,an interface and a usb keyboard?
or just the interface?

i havent had this happen to me once,but i have heard others say its happen to them.
i know m audio devices sometimes do things like this.
do you have any m audio devices?

sorry if im sounding harsh man  :)

Okay... that sounds like bad drivers. I'd call them.

Actually I take back the part about it being a USB problem.  I forgot that my Focusrite VRM driver is always still there.

I don't find that weird at all actually. One thing was updated while another wasn't. Have you checked to see if there are any new driver releases for those devices? If not I'm sure something is coming down the pipe. The Cake/Roland stuff is supposed to work "seamlessly" with Sonar so I'd imagine there is some extra fanciness they include in the software/drivers to make that happen. It sounds like the device end of things isn't jibing with expanded. Once I get all my hardware in order and figure out exactly how I want things set up I'm probably going to blow up this system and restore it to when I had just built it then install everything I want/need the way I want it and essentially lock it down as far as updates/upgrades to avoid this type of mayhem.

vintagevibe

Beepster


Okay... that sounds like bad drivers. I'd call them.

The weird thing is that Windows still sees the driver and the test sound works find.  It just Sonar that can't see it.

Do you mean that SOnar
a) does not see them as an audio device (not present in list of devices) or that
b) they are present in the list but greyed out and not able to be selected?..
 
If it is b) then i have the same issue with my Access Virus Ti as an audio interface... i can use it as audio interface for everything in the computer,  a vst host, windows default, maschine..but not sonar... it wont let me select it.
 
another note, some devices do not like the pc going to sleep.. perhaps turn off usb hibernate.
 
 

I have a Sony Vaio and just got a new Dell V131 for Stage use and the Dell has major issues with my MOTU 828 Mk3 and the Vaio hasn´t. 


I think Dell has some issues with their usb ports, which is fu**ed up, cause I just got it..

It´s not always Sonar..

Hey SEVerstraten,

thanks! It has 2 usb 3.0 ports, where the interfasce is not recognized at all! So I´m using the only usb2.0 port there is,
but it´s loosing the driver constantly, I´m already thinking of sending the Vostro back, even though it´s a nice laptop for a good price.

How dou you think can we get hold of that problem?

best 
submarin

Beepster


I don't find that weird at all actually. One thing was updated while another wasn't. Have you checked to see if there are any new driver releases for those devices?  

It happens on 2 different Roland interfaces on 2 different computers.

@vintagevibe... but you installed expanded on both right? Wait, this was upgrade, right? Maybe it has something to do with that Saturation Knob problem. Anyway, as has been said, check for driver updates, make sure you have power management turned off and give Cakewalk a call. Cheers.

Try going in to the Control Panel and change the power-saving settings to high performance and see if the problem dissapears or becomes less frequent.

http://perihelion.bandcamp.com/

/M

There was an issue for people upgrading through the versions up to X1d with the saturation knob screwing something up. I bought Expanded (the Suite actually) right off the bat which was Build 425 so it didn't affect me but it was in the X1d upgrade instructions and I even called Cake about it because I didn't know WTH it meant or if I needed to do it. Supposedly people who STARTED with Expanded (Build 425) didn't have to worry about it. People who upgraded X1 up to Expanded had to go in and delete the Saturation Knob files before doing the upgrade (when they installed the upgrade it put the new Saturation Knob in). I don't know what it was breaking but it was breaking something. There are probably a ton of threads about it. Cheers.

konradh


If it helps narrow down the problem, I have a V-Studio 700 (Console + Interface) running Sonar X1b in 64-bit.  I lose audio from time to time and have to reboot.

Sweetwater thinks it is a driver problem but has not gotten a good response from Cakewalk yet.

I am adding this to make the point that, at least for me, this problem is not necessarily related to the Exp install, although it may be in your case.

Any reason you're still on X1b?

The Quad-Capture works fine until Sonar crashes.
At the restart of Sonar I have "no audio-interface" - so I have to reboot.
Windows blocks the audiodriver (this happens only to the Quad-Capture)
Shutdown windows is very slow (about 5 minutes) because the Quad-Capture. 
 
Running Intel Quadcore,
Quad-Capture at USB3.0
X1d exp.

THambrecht


The Quad-Capture works fine until Sonar crashes.
At the restart of Sonar I have "no audio-interface" - so I have to reboot.
Windows blocks the audiodriver (this happens only to the Quad-Capture)
Shutdown windows is very slow (about 5 minutes) because the Quad-Capture. 
 
Running Intel Quadcore,
Quad-Capture at USB3.0
X1d exp.

This happens on my Quad Capture and UA-25EX.