EricDeluxe
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Why no e-mail/message from Cakewalk about my X2 download?
I am downloading the X2 files now... looking forward to try X2 out:)
However, I didn't receive any e-mail or message from Cakewalk when my files were available for download in my account. I did go for the Pre-sale option, and thus I thought that I CW would tell me when I could.
I first found out that X2 was released when Groove 3 sent me an e-mail about their new X2 tutorials. I might have missed any message on Facebook or in the CW blog, however, I still believe that CW should have sent me an e-mail when the downloads where available.
I love X1 and hopefully X2, but think that the customer care/relationship needs improvement.
I have had a lot of issues with my serials and registrations in my account settings.
http://soundcloud.com/ericdeluxe - my harder side https://soundcloud.com/cirque-du-sonique my softer side *************************************** Sonar Platinum, Windows 10 (64 bit), MOTU Ultralite MK3 Hybrid, Novation SL MKII 25, NI KORE 2, NI Maschine, NI Komplete 9, Yamaha HS50m, AKG K240S, AKG Perception 200, Z3TA 2+, Soundtoys Native Effects, PSP Mixpack 2, several VSTs****************************************
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backwoods
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 06:58:59
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There's something wiggy about the Cakewalk emailman.
I too, never getting mail from them, even though it's one of the few companies I would like to be spammed by.
Don't take it personally, just looking around the various threads you will see there are many in the same boat :)
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fireberd
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 08:14:20
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Go back and "update" your e-mail address in your Cakewalk account, even if its the same e-mail address. That may help.
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Mike Fisher
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 08:22:48
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Ditto here. I've never understood that either. I've been with Cakewalk every version since the MS-DOS 2.0 version. I have even written the company and asked them add me to their regular email list. In all that time I have received very, very few emails from them announcing products or updates, other than the handful of times I've exchanged emails with tech support. It's not a big deal, but it is very odd in this day of digital communication.
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TheSteven
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 08:23:50
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"(SONAR X2 will be available before the end of September. You will be notified when it's posted to your store account.)" I too never received a notification that the download was available although I receive all of Cakewalk's other promotions.
"Time is a great teacher, but unfortunately it kills all its pupils" Loius-Hector Berlioz  www.AgitatedState.com MenuMagic - plug-in management powertools! My Tunes
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EricDeluxe
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 08:41:33
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Good to hear that other have issue as well.... (no not).
Well, I guess we need to "Address" this to Cakewalk then;)
http://soundcloud.com/ericdeluxe - my harder side https://soundcloud.com/cirque-du-sonique my softer side *************************************** Sonar Platinum, Windows 10 (64 bit), MOTU Ultralite MK3 Hybrid, Novation SL MKII 25, NI KORE 2, NI Maschine, NI Komplete 9, Yamaha HS50m, AKG K240S, AKG Perception 200, Z3TA 2+, Soundtoys Native Effects, PSP Mixpack 2, several VSTs****************************************
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Somerset
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 08:50:49
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TheSteven
"(SONAR X2 will be available before the end of September. You will be notified when it's posted to your store account.)" I too never received a notification that the download was available although I receive all of Cakewalk's other promotions.
Same here. I get all the Cakewalk e-mails, but nothing this time. I saw the Groove 3 announcement as well, which is what made me think X2 might be available.
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EricDeluxe
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 08:53:47
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FYI .
I've submitted a report to CWs problem reporter.
http://soundcloud.com/ericdeluxe - my harder side https://soundcloud.com/cirque-du-sonique my softer side *************************************** Sonar Platinum, Windows 10 (64 bit), MOTU Ultralite MK3 Hybrid, Novation SL MKII 25, NI KORE 2, NI Maschine, NI Komplete 9, Yamaha HS50m, AKG K240S, AKG Perception 200, Z3TA 2+, Soundtoys Native Effects, PSP Mixpack 2, several VSTs****************************************
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Somerset
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Re:Why no e-mail/message from Cakewalk about my X2 download?
2012/09/21 09:52:15
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Somerset
TheSteven
"(SONAR X2 will be available before the end of September. You will be notified when it's posted to your store account.)" I too never received a notification that the download was available although I receive all of Cakewalk's other promotions.
Same here. I get all the Cakewalk e-mails, but nothing this time. I saw the Groove 3 announcement as well, which is what made me think X2 might be available.
Oops - sorry I was mistaken - I actually did get the e-mail. I somehow missed it :( Anyway - downloading now.
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