Andrew Smith
Hi all,
 
I'm hoping someone in this group can assist me.  I've written to tech support several times to no avail.  I have a long list of products I've purchased over the years, including X3 (haven't upgraded to platinum yet and not inclined to until I know I'll get support).  I note when I submitted the requests very few of my products were listed as for support- perhaps the system hasn't recognized them - although they are there in the list of 'my products'
 
Calling is not really an option for me as their opening hours translate to 12am-7am here in Australia.
 
Any suggestions are welcome
 
Andrew

Welcome to the forum Andrew. I've gone through some of the posts in this thread and I wish to let you know we will look out for you and help you in anyway we can. This is a peer to peer forum where we help each other. We can't advise on CW's tech support. We have nothing to do with it. However our track record is excellent in solving problems and issues users have.  
 
I hope you are able to find answers to your questions. I will also be keeping an eye on this thread for now hoping people act as adult as we hope they will. As far as I can tell you have done nothing wrong.