MANTRASKY
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Windows 10 Update problem with Surface Controller
I have a MCU Pro Surface Controller and the recent Windows 10 Update has caused the "Master Volume" to Stop working? The Slider would go to the bottom which would turn off the audio and no response from clicking on, or touching to activate. I can use the mouse and move the slider and the audio-volume would go up & down. I've "Recover" from windows update and that would fix the problem by deleting the update until Windows Updates again, then same issue. Just wondering if anyone has had this and if you could share the fix, (also Not: Drivers, Audio Interface, Hardware and I haven't added any new software).
Thank You!
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John
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Re: Windows 10 Update problem with Surface Controller
2016/09/20 17:25:28
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How are you connecting the MCU?
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MANTRASKY
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Re: Windows 10 Update problem with Surface Controller
2016/09/20 17:44:16
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USB Thanks.
post edited by MANTRASKY - 2016/09/20 18:29:21
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John
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Re: Windows 10 Update problem with Surface Controller
2016/09/20 18:59:43
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Can you try connecting using MIDI?
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MANTRASKY
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 04:07:36
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The issue is with Windows update and Cakewalk sonar program, The controller "IS" MIDI.
post edited by MANTRASKY - 2016/09/21 05:49:48
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John
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 09:48:13
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I have an MC (the original) and I do have it connected by MIDI using din cables. I don't see the issue you have. I am running Windows 10 64 bit with the update. Thats why I asked.
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pwalpwal
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 10:26:52
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John
I have an MC (the original) and I do have it connected by MIDI using din cables. I don't see the issue you have. I am running Windows 10 64 bit with the update. Thats why I asked.
what are you connecting the DIN cables to John? i.e., what midi interface are you using? WHat happens if you connect the MC via USB, can you reproduce the issue? (and maybe (especially as a host!) you should have this info in your forum sig?) hth
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azslow3
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 10:54:24
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Technical background, so you understand why I am asking following questions. MCU (Pro) is a SIMPLE MIDI device, from Windows/Sonar perspective it looks like a MIDI keyboard. Buttons are sending Notes, Encoders are sending Control Changes, Fader are Pitch Bend controls. Master fader send/react on Pitch Bend Channel 9. And now questions, which can help to spot the reason: 1) when the fader is moving? When you switch on MCU, when you start Sonar or when you open a project ? 2) create a project WITHOUT any MIDI/Instrument tracks. Can you reproduce the behavior? 3) in Sonar preferences, Control Surfaces, remove MackieControl. Still see the problem? 4) try the method from http://forum.cakewalk.com/FindPost/3284949 Does that changes the observation?
Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB RME Babyface Pro (M-Audio Audiophile Firewire/410, VS-20), Kawai CN43, TD-11, Roland A500S, Akai MPK Mini, Keystation Pro, etc. www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
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John
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 11:52:45
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pwalpwal
John
I have an MC (the original) and I do have it connected by MIDI using din cables. I don't see the issue you have. I am running Windows 10 64 bit with the update. Thats why I asked.
what are you connecting the DIN cables to John? i.e., what midi interface are you using? WHat happens if you connect the MC via USB, can you reproduce the issue? (and maybe (especially as a host!) you should have this info in your forum sig?) hth
The MCU and the MC are different in that the MC has no USB port. Therefore the only way to connect is via MIDI cables to a MIDI port. I have 2 CW MIDI ports. Because you are using the USB on the MCU be sure you have the latest drivers for it.
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pwalpwal
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 12:00:50
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yes, but what PC interface hosts the MIDI ports you connect to? sorry if that wasn't clearly the question
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John
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 12:02:47
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☄ Helpfulby pwalpwal 2016/09/21 13:15:32
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azslow3
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 12:09:26
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John
Because you are using the USB on the MCU be sure you have the latest drivers for it.
Connecting with USB
• Connect the MCU Pro to a computer with a
USB cable (see “Hookup 1: USB” on page 6).
The USB connection works with both
Macintosh and PC platforms and is “plug and
play” (no driver installation required!).
Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB RME Babyface Pro (M-Audio Audiophile Firewire/410, VS-20), Kawai CN43, TD-11, Roland A500S, Akai MPK Mini, Keystation Pro, etc. www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
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MANTRASKY
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 15:47:46
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Thank you guys for trying to help! I found the problem! On Sonar Screen the "Double Fader" to the far right, if you "Right Click" there will be a box. The "Revert to" was effected? By the Windows Update, I just needed to do was lower the fader all the way down the Sonar will say "Revert to 0" click on this puts the fader back to INF, strange yes but I hope in the future if anyone has this, this could help,
Again thank you!
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MANTRASKY
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Re: Windows 10 Update problem with Surface Controller
2016/09/21 15:48:53
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Oh and as earlier stated "It Was NOT" drivers! But "thank you!"
post edited by MANTRASKY - 2016/09/21 16:34:51
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