X1 upgrade still not in my account

Author
Post
Essentials Only Full Version
SilverfoxUK
Max Output Level: -85 dBFS
  • Total Posts : 257
  • Joined: 2006/08/27 12:45:53
  • Status: offline
2011/02/10 08:51:28 (permalink)

X1 upgrade still not in my account

I have contacted customer support TWICE but still heard nothing. This was weeks ago. 


 I purchased the 8.5 with free upgrade to X1. I received 8.5, no problems but X1 never came in. When I go into my account, if I select X1, I am asked to purchase it. not good. 

 Anyone else experience this or have any solutions? I've never really had an issue with Cakewalk but I'm starting to see the truth in some of the people moaning now...



X3 64bit (final update)
Windows 7 Ultimate x64
Gigabyte SKT-1155 P67A-UD5 B3    
Intel i5 2400 Sandybridge Quad core    
6 GB Corsair RAM
V-STUDIO 100 (Driver 1.50)
M-AudioAxiom 49
Korg PadKontrol
BCF2000 



#1

7 Replies Related Threads
    patm300e
    Max Output Level: -74 dBFS
    • Total Posts : 845
    • Joined: 2007/09/28 09:14:18
    • Location: USA - Maryland
    • Status: offline
    Re:X1 upgrade still not in my account 2011/02/10 09:08:59 (permalink)
    Call them if you can.  I had the same issue, but after a phone call it was resolved.  I realize you are in the UK, and this may not be an option for you, but thought I would put it out there.

    SPLAT on a Home built i3 16 GB RAM 64-bit Windows 10 Home Premium 120GB SSD (OS) 2TB Data Drive.  Behringer XR-18 USB 2.0 Interface. FaderPort control.
    #2
    SilverfoxUK
    Max Output Level: -85 dBFS
    • Total Posts : 257
    • Joined: 2006/08/27 12:45:53
    • Status: offline
    Re:X1 upgrade still not in my account 2011/02/11 04:11:18 (permalink)
    TBH i don't really want to call the USA from UK and wait for hours on the phone at my expense. 

     Customer services/support via Email should work, should it not?

     

    X3 64bit (final update)
    Windows 7 Ultimate x64
    Gigabyte SKT-1155 P67A-UD5 B3    
    Intel i5 2400 Sandybridge Quad core    
    6 GB Corsair RAM
    V-STUDIO 100 (Driver 1.50)
    M-AudioAxiom 49
    Korg PadKontrol
    BCF2000 



    #3
    ProjectM
    Max Output Level: -36 dBFS
    • Total Posts : 3941
    • Joined: 2004/02/10 09:32:12
    • Location: Norway
    • Status: offline
    Re:X1 upgrade still not in my account 2011/02/11 07:30:54 (permalink)
    It's known to be, er, "buggy" as well sometimes. I have never had problems with e-mail support but from time to time there has been some desperate cries over it here on the forums.

    You can always get skype credits and call Cakewalk really cheap. If you've been waiting for the free upgrade since November it's starting to be quite ridiculous.

    (Sonar Platinum - Win10 x64) - iMac and 13" MacBook - Logic Pro X ++ - UA Apollo Twin DUO - NI Maschine MKII - NI Komplete Kontrol S61 - Novation Nocturne - KRK Rokit 6
    Soundcloud
    Negative Vibe Records
    #4
    mike_321
    Max Output Level: -89 dBFS
    • Total Posts : 78
    • Joined: 2011/02/11 07:05:14
    • Location: Italy
    • Status: offline
    Re:X1 upgrade still not in my account 2011/02/11 09:48:09 (permalink)
    damn straight
    #5
    mike_321
    Max Output Level: -89 dBFS
    • Total Posts : 78
    • Joined: 2011/02/11 07:05:14
    • Location: Italy
    • Status: offline
    Re:X1 upgrade still not in my account 2011/02/11 09:49:24 (permalink)
    SilverfoxUK


    TBH i don't really want to call the USA from UK and wait for hours on the phone at my expense. 

    Customer services/support via Email should work, should it not?




    damn straight to that, is what i meant. F****** FRUSTRATING
    #6
    SilverfoxUK
    Max Output Level: -85 dBFS
    • Total Posts : 257
    • Joined: 2006/08/27 12:45:53
    • Status: offline
    Re:X1 upgrade still not in my account 2011/02/11 10:59:53 (permalink)
    I do have skype, never thought of that good shout. Shouldn't really have to though. 

     ProjectM: tbh, I have 8.5 working right now and after reading all the stuff wrong with X1 I've decided I'm not really in a hurry X1. 

     At least I can make music for now. :)

    X3 64bit (final update)
    Windows 7 Ultimate x64
    Gigabyte SKT-1155 P67A-UD5 B3    
    Intel i5 2400 Sandybridge Quad core    
    6 GB Corsair RAM
    V-STUDIO 100 (Driver 1.50)
    M-AudioAxiom 49
    Korg PadKontrol
    BCF2000 



    #7
    ThomThom
    Max Output Level: -90 dBFS
    • Total Posts : 29
    • Joined: 2011/01/29 06:57:03
    • Status: offline
    Re:X1 upgrade still not in my account 2011/02/11 12:37:14 (permalink)
    I bought 8.5 producer last week, registered Friday. 
    Saturday, I received some emails, containing needed serials for x1 plus additional products.
    These serials should also be shown in your web store account.
    When serials are assigned to your account, X1 can be downloaded here: http://www.store.cakewalk.com/b2ceuro/ProductInfo.aspx?productid=10-CXSP1.00-4RE

    All in all X1 is running "good", only few crashes, not really a problem for me.
    And I'm firmly convinced, that "good" will move into "great".

    I know that I've to save my project, whenever I've reached a save worth status.
    But that procedure I'm used to, in every DAW I used
    I'm very happy with X1a, for me it's my personal favorite, while I'm still quit new to is.

    I never had thought about using 8.5, don't like the GUI.
    Just did it for getting X1 as it's a deal until the end of month.
    -> and didn't regret that 
    #8
    Jump to:
    © 2024 APG vNext Commercial Version 5.1