Keni
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X2 Continually Crashing When Recording
I've been trying to figure this one out for days now...
I have a little Asus laptop with an i5 and 6GB RAM running Win8 64-bit I think I've turned off most things and have power options disabled while on wall power...
I'm using a Presonus Audiobox 2x2 via USB and running ASIO at 256... The on-board Realtek is disabled. Running X2 for a few reasons instead of X3 here...
All works fine, but if I leave it in record it will crash the computer (total shutdown) somewhere near 15 minutes of recording.
I've gone thru many settings and tried varying the record buffer size as well as disabled many services and other things running in the background...
I don't know what to try next... I would truly appreciate any thoughts or ideas...
I hope today is a simple 12 tones of a cakewalk for you!
Keni
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John
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Re: X2 Continually Crashing When Recording
2014/08/08 12:46:40
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Make sure you have no power saving features on.
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ampfixer
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Re: X2 Continually Crashing When Recording
2014/08/08 14:40:28
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+1, could be a "green" drive installed. Make sure to use a power management setup with no sleep, snooze or snore options selected.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 15:39:55
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Thanks... My thought as well, but I made sure it's plugged in and the power settings for such are Never for all three items... Dim, monitor sleep, and is the third system sleep? They are all set a Never... Is there another place specific to the hard drive itself? Maybe in Administrator|Computer Management? I'm gonna go look there now... Thanks again... Keni
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 15:48:33
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I'm thinking of turning off write caching on the drive? Might that help? Same for allowing the drive to be indexed...? Do you think I should disable both/either?
Thanks... Keni
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robert_e_bone
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Re: X2 Continually Crashing When Recording
2014/08/08 15:54:19
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There is a USB Selective Suspend function of Windows that can be turned on or off in the Advanced Power Management Settings. Please note that different versions of Windows may have different wording or be slightly different, but the function does the same thing. The following is drawn from a computer with Windows 8: 1. Go to Control Panel\Hardware and Sound\Power Options\Edit Plan Settings 2. Select High Performance under Preferred Plans 2. Click on 'Change Advanced Power Settings' (opens Power Options dialog) 3. Expand USB Settings > USB Selective Suspend Settings 5. Set it to 'Disabled' 6. Click on 'Apply' Work your way back out of the screens (OK, etc) The above tells Windows NOT to ever disable connected USB devices - Sonar gets a bit goofy when devices go away sometimes. Hopefully, the above will help your situation. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re: X2 Continually Crashing When Recording
2014/08/08 15:55:32
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Also, what is the exact model of hard drive? We can look up its specs to see if it is a 'green' drive. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Beepster
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Re: X2 Continually Crashing When Recording
2014/08/08 16:03:42
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Yeah, unfortunately certain hardrives have little "features" built into them that put the drives to sleep. They can be tricky to get at. Gawd... I can't remember the utility Western Digital uses. I think the place to look for this kind of crap is in the Device Manager, navigate to the hard disk entries and poke around the Properties of the installed drives. Unfortunately (and don't quote me on this) the so called "Green" drives may have these power features built right into the firmware and I don't know if they are accessible. Maybe just try to move the mouse around or something every few minutes to keep things from falling asleep if that is the case. Also on my (Acer) laptop I did a clean install of windows and my hard drive and encountered a familiar problem I had solve previously (after I had done a massive cleanup/disabling of what I thought was bloatware). Many laptops and I'm assuming prebuilt/preconfigd computers will have a hardware management utility installed that makes everything work efficiently. It responds to windows control panel settings or sometimes a GUI for the utility itself. If you disable that power management thingie or uninstall it it can make your hard drives start snoozing. In my case the laptop would start making an annoying click as the heads reset because I had disabled the AcerPowerManagement utility (the first time this happened) or the utility simply wasn't present because of the clean install. In the first case unblocking it fixed the issue (there was some other weirdness going on in regards to the actual provider of the utility going out of business or something so I think Microsoft themselves had to put out a patch) and in the secon ( the clean install) I simply had to download and install the utility from the Acer site then update Windows. Then I just had to make sure in the Windows Power Management settings that the hardrives were set to NEVER go to sleep. This I believe can be achieved by simply setting the Power Management thingie to "Performance" but I prefer to go in and create a custom plan just to be sure. I hope that helps and isn't too confusing/weird. Also... howdy, Kenny. Gald to see you're still rocking' it. ;-)
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robert_e_bone
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Re: X2 Continually Crashing When Recording
2014/08/08 16:10:40
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Thanks for reminding me, Beepster - Keni I forgot to give you a big 'howdy' in my earlier posts - Howdy - good to see you out there. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 16:32:29
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Might have found the problem...
I saw that the driver was dated 2012 and got suspicious... ;-)
I just installed the current driver (2.21) dated 2014 and I'm now approaching 23 minutes uninterrupted recording without a crash. The best I had previously was a little over 15 so it's better if not perfect. We'll see... If it makes 30 minutes I should be fine...
Sometimes it's the little things? ;-)
Thanks again... Keni
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 16:38:55
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Thanks Bob and Beepster...
I'll look at that stuff too... I knew about some of the drive features that could be problematic but couldn't find any switches for such anywhere. On some drives it can't be turned off if I remember correctly... And laptops typically use every trick they can to deal with power consumption and battery life issues, so I wouldn't be too surprised...
This thing has some kind of WD drive I believe, but as I mentioned in the posts I just made, I'm now over 29 minutes without a problem so I should be ok even if it's hits a limit here.... 29:30 and running... 30 minutes!
I think that's long enough to test for my needs here...
Thanks again! Keni
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Beepster
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Re: X2 Continually Crashing When Recording
2014/08/08 16:48:04
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Ah yes... I just remembered. The WD power management thing is called Intellipower. Lots of info on the net about it. I'm not sure if you can directly fiddle with it but if so it would probably be through the Device Manger Hard Disk properties page(s). Cheers.
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 17:15:23
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I found some little util that I think is 3rd party... But it gave me all the access to all these power related features... I switched everything off that I found. But the drive sleep can't be turned off... Only set for a longer value (I wonder if a zero setting does this?)... But as the drive is active when recording, this shouldn't affect it?
Then I noticed that the driver update set the ASIO latency at 2048! <ouch!>
I set it back to 256 and put the machine in record... When I came back, the machine had crashed again... So I've just rebooted and I'm gonna set the ASIO back to 2048 and let it record... Why would a latency setting cause the machine to shut down?
Keni
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Beepster
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Re: X2 Continually Crashing When Recording
2014/08/08 17:25:55
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0 settings (IIRC) do set many things to "Always On". Third party utility? You mean you downloaded it from somewhere? I don't think you should have to do that. Sounds hinky but whatever works I guess.
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 18:08:52
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I hate buying machines with all kinds of crap installed... I don't remember the name of the util but it did not look like a Microsoft util at all. I'd look for the name, but the machine just crashed so I'm waiting long enough for it to recycle...
It was now crashing every 7-8 min yes as it was originally... I went back to the util and re-enabled the USB power setting and it then ran near 30 minutes again before crashing... It must be worded funny and needs to be enabled to not interrupt? So I'm gonna go back and try changing all the other items back as well as I can to the earlier settings where it recorded 32 minutes and didn't crash?
Crazy stuff! I'll endeavor to get the name of the util this time... I'm booting up now...
Keni
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 18:13:29
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The util that displays as the only plan option other than balanced, is called:
Power4Gear Hybrid High Performance
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Beepster
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Re: X2 Continually Crashing When Recording
2014/08/08 18:32:45
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So the utility that came with the system? If not I'd check Asus's website (which you probably have) for your model and try to figure out what they use for a power management thingie for that system. However in the Windows go to Start > Control Panel > Power Options. There you should see an option for "High Performance". If not you may need to click a button with an arrow button beside where it says "Show Additional Plans". Switch to High Performance and it SHOULD keep everything important running when the laptop is plugged in (but will use power saving features when on battery). From there (beside the option you have chosen) you should see "Change Plan Settings". If you click that you can do some minor changes BUT if you click Change Advanced Power Settings on that page then you get at the finite controls. There is an entry for Hard Disk which is pertinent here (as well as USB, CPU, etc). I turn ALL settings to be MORE that I expect to be using the system for. That means the screen (even DIM can potentially screw things up), disks, USB... anything in there at ALL. ALL OF IT! You never know what might make the audio skip or something screwup. It does seem like you've already found all that though. In the sidebar of the Power Options page (which you would be on if you see the stuff I described above) there should be an option called "Create A Power Plan" which will allow you to create a new power plan that will be saved and remembered by Windows and will appear in the list as Custom Plan alongside the Balanced and Performance plans. You can then switch to that whenever you want. So if you don't want those hyper settings I just described you can create a new plan for audio then switch back and forth between plans as needed. Also... you aren't using a USB hub or anything on this system are you? Cheers.
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Keni
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Re: X2 Continually Crashing When Recording
2014/08/08 23:42:40
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Beepster So the utility that came with the system? If not I'd check Asus's website (which you probably have) for your model and try to figure out what they use for a power management thingie for that system. However in the Windows go to Start > Control Panel > Power Options. There you should see an option for "High Performance". If not you may need to click a button with an arrow button beside where it says "Show Additional Plans". Switch to High Performance and it SHOULD keep everything important running when the laptop is plugged in (but will use power saving features when on battery). From there (beside the option you have chosen) you should see "Change Plan Settings". If you click that you can do some minor changes BUT if you click Change Advanced Power Settings on that page then you get at the finite controls. There is an entry for Hard Disk which is pertinent here (as well as USB, CPU, etc). I turn ALL settings to be MORE that I expect to be using the system for. That means the screen (even DIM can potentially screw things up), disks, USB... anything in there at ALL. ALL OF IT! You never know what might make the audio skip or something screwup. It does seem like you've already found all that though. In the sidebar of the Power Options page (which you would be on if you see the stuff I described above) there should be an option called "Create A Power Plan" which will allow you to create a new power plan that will be saved and remembered by Windows and will appear in the list as Custom Plan alongside the Balanced and Performance plans. You can then switch to that whenever you want. So if you don't want those hyper settings I just described you can create a new plan for audio then switch back and forth between plans as needed. Also... you aren't using a USB hub or anything on this system are you? Cheers.
Thanks Beepster... All appears to be well. It turned out that disabling the USB power option caused it to crash... Once I enabled that again, it crashed once, but after the reboot was working fine... I then lowered the ASIO latency to 256 and I can now record at least 30 minutes with no crash... Probably longer but I haven't bothered to try. It's done 30 minutes plus twice in a row after recording, then shutting down, restarting and recording again... I'm feeling pretty confident in it right now... Thanks for sticking with me... Keni
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