X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins

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brconflict
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2012/12/08 18:29:47 (permalink)

X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins

This is beating me up: X2 is crashing for me almost every 10-15 minutes, when I randomly expand Pro-Channel or try to open various plug-ins. I think it's crashed maybe 15-20 times in the last few hours of working. Is there a crash-log I can view to see what could be causing this? I can't submit this as a bug because it's random and may not be reproduce-able on others' systems. It's almost like there's some tweak needed to tolerate a program/CPU spike when doing such things, and X2 just "gives up" instantly and doesn't try to recover. Going back to X1 for now...
#1

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    scook
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/08 18:32:33 (permalink)
    Have you applied the quick fix? http://forum.cakewalk.com/fb.ashx?m=2676642
    #2
    robert_e_bone
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/08 20:57:05 (permalink)
    How about providing your complete system specs, recent OS install/upgrade, any such info would help us to better understand your particular environment, and would probably result in much better and willing assistance with your issues.

    Most forum users place their software and hardware specs in their forum signature.  To get there, hover your mouse on the User Control Options button, then click on Edit Profile.  Once there, click on the Signature button, then after you add the specs, make sure to check the box to tell the forum software to attach your signature to all of your posts, then click on Save Changes.  Then we will be able to read them - look at the bottom of this post and you will see my specs - that's what we need you to add.

    Thanks - looking forward to trying to help you clear up your issues here, 

    Bob Bone


    Wisdom is a giant accumulation of "DOH!"
     
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    #3
    brconflict
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/11 23:58:10 (permalink)
    Yep, here's my SPECs as Bob requested: OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 System Manufacturer INTEL_ System Model DZ68BC__ System Type X86-based PC Processor Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date Intel Corp. BCZ6810H.86A.0021.2011.0831.1555, 8/31/2011 SMBIOS Version 2.6 Hardware Abstraction Layer Version = "6.1.7601.17514" Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 3.48 GB Available Physical Memory 1.74 GB Total Virtual Memory 6.97 GB Available Virtual Memory 4.82 GB Page File Space 3.48 GB Audio: SoundBlaster Audigy 2 ZS TerraTec EWS 88/D These audio devices have the latest drivers, the latter only works in 32-bit, but is not used while mixing. In fact, neither device is used when the crashes occur. This is using Dual-Boot between 32 and 64-bit Windows 7 Today, the crashes seemed to have calmed, but now I cannot get "Manage Layouts" under Plug-In Layouts to come up. I'm suspecting this to merely be a system issue, but who knows? I am going to at least attempt a BIOS update.
    #4
    brconflict
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/11 23:59:48 (permalink)
    hmmm, messy board. Is there a way to format text? They look good in this window, but not when the post finally hits the site. I suspect it's an open-source board, not that I have anything against them.
    #5
    brconflict
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/12 00:02:17 (permalink)
    @scook: (The Patch/QuickFix) Oh, yeah, first thing I did when I installed X2. I never buy Cakewalk software before the first Patch comes out. My issues do not occur in X1 in 32-Bit, only 64-Bit. this issue is in both 32 and 64-Bit.
    #6
    mike_321
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/12 05:33:46 (permalink)
    The forum has some serious bugs in Firefox; it just doesn't work the way it should do. I'm keeping Firefox anyway and not downgrading (version 3 works with the forum) but, it works fine with Chrome... On topic: I'm having the same problems as you and it's terribly frustrating... I just save every time I make a change I definitely want to keep and know I won't be able to remember/will be a hassle to repeat, and work around it (not that one should be expected to, but hey)... No updates, fixes or Preferences menu changes have helped (or are going to), apart from probably decreasing audio quality, which definitely isn't an option. It's nothing to do with my soundcard either because it happens often whilst not in playback, too. My build is 306 and not 308, but, according to the list of QuickFixes, this won't resolve my problems it seems. Here's hoping the next X2 patch does the job!!!
    post edited by mike_321 - 2012/12/12 05:41:52
    #7
    Bristol_Jonesey
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/12 06:27:01 (permalink)
    How many, what type & size of hard drives, and what's on each of them?

    Are you only running the Soundblaster for your audio needs?

    CbB, Platinum, 64 bit throughout
    Custom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
    #8
    Noel Borthwick [Cakewalk]
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/12 08:30:21 (permalink)
    The quickfix *will* most likely address this issue. There is no reason to not install it.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #9
    mike_321
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/12 09:40:46 (permalink)
    Well, on the QuickFix page it did say that if the user isn't experiencing those problems, then there's no need to install it; and I'm not experiencing those particular problems in the bullet points. However, I'm definitely going to install it and hope it does the trick! I don't have exceedingly high hopes but I'll definitely report back!
    #10
    jb101
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/12 10:07:07 (permalink)
    I installed it on the advice of one of the cake staff, even though my issues weren't listed' and it fixed it perfectly.  Solid as a rock now.  No more crashes.

     Sonar Platinum
    #11
    mike_321
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/13 03:03:55 (permalink)
    Absolutely; seconded (to my amazement)!!! Phew
    #12
    jb101
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/13 04:22:32 (permalink)
    Glad it's worked.  Is it all okay now, then?

     Sonar Platinum
    #13
    mike_321
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/13 06:10:10 (permalink)
    Actually, no... I'll have to withdraw my previous statement. While I don't get anymore crashes at all, when I start doing more intricate automation, and press play, the audio on that track starts stuttering/'seizuring' massively: ProChannel and its parameters blinking on and off, fader levels too etc... It especially doesn't like automating enable/disable parameters. It's not a case of processing power either because it's just the track I'm working the automation on that goes out of wack, not the whole project. And I'm not messing up the automation, either (as in, it's not an unintended effect of the automation I drew in)... *groan* It's like the QuickFix won't let it crash even though it really wants to
    #14
    Noel Borthwick [Cakewalk]
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/13 07:42:49 (permalink)
    Automation issues are independent from the crashes which would be addressed with the quickfix. Can you explain in more detail exactly what parameters you are automating with the steps? Also please log a problem report with as much detail as possible and an attached project file that demonstrates it. List the CWBRN number here.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
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    #15
    mike_321
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/16 05:49:45 (permalink)
    Sorry for the delay-- it's been more cooperative lately. Maybe it 'got used' to what I was trying to do, in a manner of speaking if that makes sense at all. I have had more of the same problems, but not quite as drastic. It is definitely a bug though, since fader levels start flickering and the sound on the track with the heaviest amount of automation starts snap-crackle-n-popping. It's usually solved by either making the automation smoother/simpler, stop-starting playback/audio engine or rebooting SONAR. To answer your question more precisely, I've been automating all sorts of parameters and modules on the ProChannel and a few SONAR-native FX plug-ins. Cut-off frequencies, enable/disable parameters, automated mute button, reverb, delay, tube saturation input amount, Saturation knob wheel enable/disable and saturation amount, volume, pan etc... As I say, it's been more cooperative of late, so unless it starts getting out of hand again it's easy enough to work around, so I won't log a problem report just yet. PS: ALL fader levels of the tracks currently outputting audio flicker on and off, not just the one/s with automation. However, audio playback isn't necessarily affected, apart from the track I'm working on at the time of the bug presenting itself.
    #16
    brconflict
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/18 00:11:52 (permalink)
    There's many things about automation that don't make sense to me, and even more so in X2. I've experienced the same sort of issue with automation as Mike, which is due to the fact that X1/X2 doesn't seem to forewarn the signal path that "we are about to quickly turn up the Gain or Volume on this track", so the API to the drivers is late to respond and thus you get get artifacts (some pretty frikkin NASTY!). Now, something I want to address when it come sto automation is the ill-deployment of "lanes", which i find to be pretty klunky and more or less "thrown together". Some more thought put behind this would be beneficial. When the track's subtracts are collapsed, you only see the 'first' sub-track in the track, not the entire list of sub-tracks (i.e. T1, T2, T3, and so on). However, your automation shows up in the collapsed track. in this case it's near impossible to accurately perform automation changes or edits when only seeing the 'first' sub-track and not the one you have solo'd. For example, if I have a lead vocal track that has 3 sub-tracks, or lanes (or whatever people call them depending on the DAW), the first two of which are muted, and I collapse the track so that the sub-tracks are no longer showing, any automation I set to sub-track T3 will be transposed on top of the only sub-track displayed, which is T1. This can quickly become confusing. More, I experience issues where certain automated segments of the envelope just stop responding to mouse-clicks. The only fix I have found is the infamous Restart Sonar, or re-open the session. @Noel: yep, still found some crashes with plug-ins after the patch. I'm eagerly awaiting X2a before coming back to Sonar. Also, I sincerely apologize for this huge paragraph that appears un-formatted. It's the board doing that, not me.
    #17
    sharke
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/18 00:32:11 (permalink)
    I was experiencing all of those kind of crashes and hangs when clicking around on the console and the Pro Channels, even after the quick fix (although certainly less). I pretty much stopped it entirely by using a new Windows user account set up especially for DAW use, with all of the start-up programs that I have in my default account disabled. Do you have any programs that load on startup, things like cloud sync (Live Mesh etc) or programs that are set to automatically update (I had all sorts of Quickbooks junk that was running). 

    I still suffer all kinds of weirdness and frustrations with X2, but random hangs are not one of them. I'm 95% sure that setting up a new, pared-down user account had a lot to do with it. 

    James
    Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
    #18
    mike_321
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/18 03:48:50 (permalink)
    Same here, brconflict, re take/automation lane disorganisation & confusion... Sharke, my DAW is custom built and I only use it for music purposes. I also have nothing in my system tray aside from my soundcard driver/control panel (same as yours btw), and I deselect all irrelevent processes from start-up with CCleaner, as well as regularly defragging and fixing the registry. I also have 'authorization-less' admin priviliges on everything. I really don't think that's the problem, for me at least.
    #19
    Noel Borthwick [Cakewalk]
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    Re:X2 Crashing Constantly expanding Pro-Channel and opening Plug-Ins 2012/12/18 08:30:07 (permalink)
    Hi guys,

    If you have sent in a crash report its likely that we have addressed it in X2A. We were careful to investigate all the common clusters of crash reports. All the ones coming in recently have all been addressed. So let us know if you still see this after the update.

    Also there have been many updates to the prochannel and automation that should improve general stability and responsiveness, including improvements with rendering automation when delay compensation is present in a project.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #20
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