Beagle
Max Output Level: 0 dBFS
- Total Posts : 50621
- Joined: 2006/03/29 11:03:12
- Location: Fort Worth, TX
- Status: offline
cakewalk has "an ear to our customers..."
A Post from a cakewalk rep on facebook: "With an ear to our customers and a keen eye on what today's musicians need, we improved performance, workflow, aesthetics, and stability. Our goal? To craft a program that excels at every stage of music production and enables musicians to sound their very best. With literally hundreds of enhancements and improvements, SONAR X2 delivers the best music production experience on the market today. Watch Videos of New SONAR X2 Features: [link=http://www.cakewalk.com/products/sonar/whats-new.aspx]http://www.cakewalk.com/p...s/sonar/whats-new.aspx[/link] " So my question is this: "do you think that cakewalk has really listened to the customers? discuss
post edited by Beagle - 2012/09/26 11:03:16
|
batsbrew
Max Output Level: 0 dBFS
- Total Posts : 10037
- Joined: 2007/06/07 16:02:32
- Location: SL,UT
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:01:55
(permalink)
|
Ham N Egz
Max Output Level: 0 dBFS
- Total Posts : 15161
- Joined: 2005/01/21 14:27:49
- Location: Arpadhon
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:07:10
(permalink)
well according to the "we want notation and we want it now" camp ... NO
according to the " gapless audio " crowd --- NO
me, I am happy as a monkey with a years supply of the fruit of kings....
Green Acres is the place to be I dont twitter, facebook, snapchat, instagram,linkedin,tumble,pinterest,flick, blah blah,lets have an old fashioned conversation!
|
Mooch4056
Max Output Level: -0.5 dBFS
- Total Posts : 7494
- Joined: 2005/02/19 17:40:35
- Location: Chicago
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:07:10
(permalink)
I think they listen in terms of profit. No matter what it's a buisness and they need to make x amount of dollars profit. Most buisness plans involve doing better profit wise each quarter or year. So in regards to what the customers needs are If they think they will help sales ....Then yes they listen If the customers needs wants or demands won't generate a profit or cause profit to decline .... Then they don't listen ... Or they listen but don't do Cakewalk products are great ...I use them But the bottom line is money ...and cakewalk existence is to make money If if we don't like that truth ..... It's that
post edited by Mooch4056 - 2012/09/26 11:11:08
From Now On Call Me Conquistador!
Donate to the cure Bapu Foundation Email: mooch4056@gmail.com for more info
|
spacey
Max Output Level: 0 dBFS
- Total Posts : 8769
- Joined: 2004/05/03 18:53:44
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:15:43
(permalink)
Yes. I guess. If not then I'd have to think they were liars...don't care to think that so..yes, they listen.
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:27:49
(permalink)
Beagle
So my question is this: "do you think that cakewalk has really listened to the customers?
discuss
I mounted an effort to get the specific drum map solo bug/pi$$ poor operation into the fix queue. I posted a fred in the X1 forum calling for people to submit a bug report just like I did. IIRC at least 25 people said they submitted one too. The bug/pi$$ poor operation is still there in X2 (I confirmed it yesterday). And......... I have never even heard back from CW on the status of my bug report. Define "listen".
|
paulo
Max Output Level: -13 dBFS
- Total Posts : 6218
- Joined: 2007/01/30 05:06:57
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:31:13
(permalink)
Probably more than many companies, but they do have a habit of continually brushing certain questions under the carpet and the misleading marketing of late leaves a bit of a sour taste for me.
On the whole, I think Sonar is a truly great product and I genuinely believe the CW guys that frequent the forums really want it to be the very best it can be.
|
offnote
Max Output Level: -73 dBFS
- Total Posts : 860
- Joined: 2011/09/12 10:39:26
- Location: Earth
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:44:56
(permalink)
I'm sure they have spy here...
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:50:28
(permalink)
Mooch4056
I think they listen in terms of profit. No matter what it's a buisness and they need to make x amount of dollars profit. Most buisness plans involve doing better profit wise each quarter or year.
So in regards to what the customers needs are If they think they will help sales ....Then yes they listen
If the customers needs wants or demands won't generate a profit or cause profit to decline .... Then they don't listen ... Or they listen but don't do
Cakewalk products are great ...I use them
But the bottom line is money ...and cakewalk existence is to make money
If if we don't like that truth ..... It's that
Are you sure about that Mooch? Are you an ecologist proctologist economist or summpin?
|
Beagle
Max Output Level: 0 dBFS
- Total Posts : 50621
- Joined: 2006/03/29 11:03:12
- Location: Fort Worth, TX
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 11:59:04
(permalink)
offnote
I'm sure they have spy here...
If someone is spying on this thread then at least that would be listening to us, would it not? bapu - I am one of the supporters of that initiative and I have submitted that request myself.
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 12:05:29
(permalink)
The "spies" shut down the fun for the whole fambly fred.
See? They do listen.
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 12:08:13
(permalink)
musicman100
well according to the "we want notation and we want it now" camp ... NO
according to the " gapless audio " crowd --- NO
Beagle
bapu - I am one of the supporters of that initiative and I have submitted that request myself.
Maybe what is needed is the entire community to get 100% behind one initiative at a time. I nominate mine to be the first one.
|
SteveStrummerUK
Max Output Level: 0 dBFS
- Total Posts : 31112
- Joined: 2006/10/28 10:53:48
- Location: Worcester, England.
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 12:12:21
(permalink)
|
spacey
Max Output Level: 0 dBFS
- Total Posts : 8769
- Joined: 2004/05/03 18:53:44
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 12:50:12
(permalink)
bapu
Beagle
So my question is this: "do you think that cakewalk has really listened to the customers?
discuss
I mounted an effort to get the specific drum map solo bug/pi$$ poor operation into the fix queue.
I posted a fred in the X1 forum calling for people to submit a bug report just like I did.
IIRC at least 25 people said they submitted one too.
The bug/pi$$ poor operation is still there in X2 (I confirmed it yesterday).
And......... I have never even heard back from CW on the status of my bug report.
Define "listen".
So is that in any of the videos that BikerBoy made?
|
Beepster
Max Output Level: 0 dBFS
- Total Posts : 18001
- Joined: 2012/05/11 19:11:24
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:04:25
(permalink)
I hardly doubt my input had anything to do with it but I squawked a bit about how crappy the layers were and BOOM... take lanes. Also having the playback wonk out when trying to make adjustments on certain heavy duty plugs infuriated me. It's really hard to set things properly when the sound is dropping out. Now, supposedly, that won't be happening as much. I'm also hoping the automation improvements make it easier to work with. I've only messed with a few volume envelope thingies but it was WAY sillier and seemingly random than what I'd like. I've seen a lot of people squeaking about PRV input being weird and buggy and it sounds like that got fixed. IDK... there will always be things to improve but Cake seems to at least make an effort. As far as them brushing certain topics off I kind of don't blame them. Some folks here get really abusive towards the staff. There is really only so many times you can say "Sorry, we're not currently working on that". Also in a lot of cases their hands are likely tied by Roland in regards to development budgets. They really should get a quality staff view thingy going though. Even if it's a paid add on. Just my thoughts on it... but I'm kind of an idiot so whatevs. ;-)
|
Jonbouy
Max Output Level: 0 dBFS
- Total Posts : 22562
- Joined: 2008/04/14 13:47:39
- Location: England's Sunshine South Coast
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:07:53
(permalink)
Listen? Yes. Respond effectively? Debateable. btw How's the Rewire routing on X2? Can we get what is listed as a stereo in that is actually stereo yet? After how many years and how many requests? Most DAW's have listened to the idea the VST3 is wanted, whether you want it or not pretty much everything else has it supported already. Variable tempo for audio so it doesn't de-laminate from your midi when you change speed. Take lanes are here but I've already been enjoying them for a couple of years now. Sonar is no longer the breakthrough DAW, on the contrary it has difficulty keeping up IMO. It is though probably the most capable all-rounder still when some of the quality issues it has had for years are not getting in the way. It also does seem to be slowly coming back round especially after the X series launch debacle. I hope so because I still enjoy using it.
post edited by Jonbouy - 2012/09/26 13:11:16
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:09:56
(permalink)
Beeps.
Requests, demands, pleading, whining, or offers to sell children or our bodies to get things included/fixed/improved were going on long before Roland took over. I seriously doubt Roland is a *major* factor in development priorities.
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:11:33
(permalink)
Jonbouy
Listen? Yes.
Respond effectively? Debateable.
Are you talking about Straummy and NagBap?
|
Beagle
Max Output Level: 0 dBFS
- Total Posts : 50621
- Joined: 2006/03/29 11:03:12
- Location: Fort Worth, TX
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:12:59
(permalink)
beep - take lanes have been on the list of complaints upstairs long before you arrived, so I doubt it was your voice alone which prompted that. (no offense intended - just stating facts).
regarding your problems with dropouts - that would be frustrating, but usually can be overcome with troubleshooting the settings in sonar. have you worked with anyone on the forum or tech support to try to get those settings corrected for your soundcard?
I agree that upstairs they get abusive to the staff and to others trying to help as well.
MIDI improvements is another area which has been complained about for a long time and loudly by a lot of folks on the upper forum, but nothing has really been done about that.
as far as Roland goes, cake staff keeps stating that roland doesn't have anything to do with their every day operations. they are still an "independent company" under the roland sheild. so it would seem that roland does not give them a budget, but they operate on their own budget as before the roland takeover "partnership."
also, beepster, could I suggest that you don't use FF if you aren't going to hard code the paragraph returns? it's very difficult to read your reply without breaks.
|
spacey
Max Output Level: 0 dBFS
- Total Posts : 8769
- Joined: 2004/05/03 18:53:44
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:18:44
(permalink)
I thought my question was a good one.
|
Beepster
Max Output Level: 0 dBFS
- Total Posts : 18001
- Joined: 2012/05/11 19:11:24
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:20:07
(permalink)
@bapu... Fair enough (I obviously wasn't around back then). Maybe they could have an open source version for the uber smart dudes to fiddle with like Reaper. It really likely comes down to money. Just like most businesses if it's not actually going to make money you generally don't do it. However that is typical business practice and as humanist I'd like to see businesses move into more of a benevolent approach. Actual dollars and cents aren't the only currency in society. Happiness and well being of your customers, employees and society as a whole is good for everyone AND can still makes money... in fact many businesses that do include the human element into their bottom lines tend to be quite successful. Burn down the business schools!
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:22:40
(permalink)
spacey
bapu
I mounted an effort to get the specific drum map solo bug/pi$$ poor operation into the fix queue.
I posted a fred in the X1 forum calling for people to submit a bug report just like I did.
IIRC at least 25 people said they submitted one too.
The bug/pi$$ poor operation is still there in X2 (I confirmed it yesterday).
And......... I have never even heard back from CW on the status of my bug report.
Define "listen".
So is that in any of the videos that BikerBoy made?
spacey
I thought my question was a good one.
The answer to you question (if I understand it correctly) was in my post. The bug/poor implementation still exists in X2 (highlighted in bold red above). I'm not sure why Karl would point out a bug, but TBH I have his vid but have not started watching it yet.
|
Beepster
Max Output Level: 0 dBFS
- Total Posts : 18001
- Joined: 2012/05/11 19:11:24
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:24:01
(permalink)
@beagle... Oh I definitely didn't have anything to do with it... lol. I just thought it was a pleasant coincidence. And sorry about the blocks of text. I try to put breaks in when I'm planning on going on a rant but sometimes my thoughts get away from me. I really should get around to installing Opera.
|
Beagle
Max Output Level: 0 dBFS
- Total Posts : 50621
- Joined: 2006/03/29 11:03:12
- Location: Fort Worth, TX
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:25:26
(permalink)
hey, beepster - you know there's an "IE tab" plugin you can use for FF, too, right? it allows you to use FF but emulate IE on a tab.
|
Beepster
Max Output Level: 0 dBFS
- Total Posts : 18001
- Joined: 2012/05/11 19:11:24
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:27:16
(permalink)
Oh and I have optimized the system (I should take another look at it though). They aren't full drop outs or anything. It's just when I use something like the LP64 Multi Band (or pretty much any of the LP plugs) the volume drops as I move the setting. It makes it hard to compare the original setting to the new one.
|
Beepster
Max Output Level: 0 dBFS
- Total Posts : 18001
- Joined: 2012/05/11 19:11:24
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:28:23
(permalink)
Ah yes. FBB told me about that one. I had forgotten. I'll check it out. Cheers.
|
The Maillard Reaction
Max Output Level: 0 dBFS
- Total Posts : 31918
- Joined: 2004/07/09 20:02:20
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:30:39
(permalink)
Beepster
I hardly doubt my input had anything to do with it but I squawked a bit about how crappy the layers were and BOOM... take lanes.
So, you're the guy I should *blame* for the new, can't zoom in far enough to see the details, but it wastes more screen space take lanes? Good Boy! I kid. I kid. I'm not blaming you. best regards, mike
|
Beepster
Max Output Level: 0 dBFS
- Total Posts : 18001
- Joined: 2012/05/11 19:11:24
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:37:04
(permalink)
I've heard a few reports that the take lanes weren't exactly the greatest in regard to viewing data. Please tell me that I can view one take lane at a time and not have ALL of them stuck on the screen. That was my major issue with layers. Too many of them and the were too tiny to work with. I guess I'll find out soon enough. I should probably get to work.
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:40:27
(permalink)
Beepster
Oh and I have optimized the system (I should take another look at it though). They aren't full drop outs or anything. It's just when I use something like the LP64 Multi Band (or pretty much any of the LP plugs) the volume drops as I move the setting. It makes it hard to compare the original setting to the new one.
That was/is how sadly LP64 worked through X1. Do you still see that behavior in X2? I'm not.
|
Beepster
Max Output Level: 0 dBFS
- Total Posts : 18001
- Joined: 2012/05/11 19:11:24
- Status: offline
Re:cakewalk has "an ear to our customers..."
2012/09/26 13:43:43
(permalink)
I just installed yesterday and got sucked into TH2 for a few hours (man is it good) before I got a chance to test any X2 stuff but in the webinar they mentioned that type of behavior had been fixed. Good to have that confirmed. Thanks, bapu.
|