email

Yes I agree. Im really surprised and also disappointed.
Gibson owes its paying customers an explanation of the new terms of agreement and when to expect a fix for authorization.

Absolutely amazing that surviving executives (@Gibson, I presume) don’t see the moral, ethical, and possibly legal obligation to let people know that they are defaulting on their obligations, especially to those that already paid for “lifetime” updates! Total management negligence at Gibson! No wonder they are in trouble and the quality of their guitars have gone down hill! At least they could say, “I’m Sorry!”

+1, especially since some are being charged monthly fees still. There must be even more that have no idea of what has happened (yet). I would hope Gibson takes such seriously, since that alone falls under the purview of the FTC, but not sure of how that fits if CW still "exists" (I.e., Gibson can duck accountability).

In case someone gets hit with this, https://www.consumer.ftc....-card-charges#exercise is a good reference.

Regardless, is just bad business practice.

Willy Jones [Cakewalk]
I posted this in another thread as well, to clear up a few things:

• Activation/Authorization services are not going anywhere. You will be able to continue using SONAR without any issues. Our website, knowledge base
• Every monthly subscription is in the process of being auto-cancelled. If you need a refund for the month of November faster than our support team can turn around for you contact information for both stores is in this FAQ. We will be keeping this FAQ current as best we can as things settle.
• This was not a conspiracy or plan to keep taking money from people, simply put it is impossible to notify everyone by email. If we do an email blast it will not be until after all of the recurring payment issues have been sorted out it doesn't really help if the email we send out creates more questions than answers.

I know, I know this whole transition has created more questions than answers. We are working as hard as we can to get as many answers and things nailed down as soon as possible. Please keep an eye on the FAQ and I will be available more on the forum this week.
 
Thank you as always for your continued support and patience.

Thank you for posting this Willy.  Perhaps I've missed this somewhere else earlier (it's a bit crazy here right now) but this is the first time I knew that this FAQ existed.  I am sorry for your situation in this as a Cakewalk employee and I wish you and all the others there nothing but the best going forward.

Im grateful for the FAQ. But this is exactly the type of information that should be sent to customers by email.
I am puzzled by the fact I must stay "tuned in" to this forum to hear of the future of - "how will I register my software".
 
 
 
 
 

chuckebaby
Im grateful for the FAQ. But this is exactly the type of information that should be sent to customers by email.
I am puzzled by the fact I must stay "tuned in" to this forum to hear of the future of - "how will I register my software

Even if we wanted to, we could not. It is not possible to reach everyone via email. Once we know all of the billing issues are resolved and we have all the answers we will start working on better outreach.
 
As was stated in Noel's post - if and when our services go offline we will release something to unlock everybody. Nothing related to authorization, licensing, downloads or delivery is going away.

Thanks Willy. Now we know and can carry on, Back to work now everyone...Sonar is not Dead

timidi
Thanks Willy. No offense intended. I have complete trust and faith in the Cakewalk family.

 
None taken and I completely 100% understand the concern and sentiment. A plan is already in place in the event we have to shut down our web services.

timidi
Thanks Willy. No offense intended. I have complete trust and faith in the Cakewalk family.
Just not Gibson so much.
And, since they're the boss, ?

I agree Timidi and, hey it's been a long time man.
What I don't understand if the ability to email everyone to say we are closing is impossible, then how would they verify, etc, etc, and notify everyone about this authorization\register thingy?
Just sayin. I love CW and will use sonar until I cannot.

Willy Jones [Cakewalk]

chuckebaby
Im grateful for the FAQ. But this is exactly the type of information that should be sent to customers by email.
I am puzzled by the fact I must stay "tuned in" to this forum to hear of the future of - "how will I register my software

Even if we wanted to, we could not. It is not possible to reach everyone via email. Once we know all of the billing issues are resolved and we have all the answers we will start working on better outreach.
 
As was stated in Noel's post - if and when our services go offline we will release something to unlock everybody. Nothing related to authorization, licensing, downloads or delivery is going away.

Thank you for the reply.
I wasn't necessarily referring to billing issues only. but the discontinuation of Sonar. It would have been nice to receive an email from Cakewalk to all users and not have to visit this forum to find out it has been ended.
 
I also understand this isn't an easy thing for you guys either. im very sorry for the loss of your jobs.
I understand this is your occupation. So please forgive me if I sound irritated. 
Im just looking for some answers that's all. Im sure those answers are not easily handed out to you either.
But we have been left in the dark here. Im sure you can understand our concern.
 
I guess the only option we have is to sit patient. It just seems like 12 days have past and we have about as much information on future plans as we did 12 days ago.
 
Thanks