Helpful ReplyGroove 3 All Access 30 day Pass Not Happening

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bayoubill
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2013/01/26 21:54:50 (permalink)

Groove 3 All Access 30 day Pass Not Happening

I can only get one subject from any of the videos. For example; under midi orchestration only woodwind section is listed. The is NOT full access.  Looks to me like all just an Advertisement. 

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#1
bayoubill
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/26 22:14:28 (permalink)
It won't let me log in is the problem

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#2
Paul P
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/26 23:50:19 (permalink)
Have you registered ? You have to set up an account first using some name and email address. You do not have to fill out the big form of personal information that is required for puchasing something.
#3
stratman70
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/26 23:50:52 (permalink)
Search using "Groove 3 All Access 30 day Pass ". You will find all the info you need and more.
There is no One quick answer

 
 
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Grumbleweed_
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 03:46:48 (permalink)
Also the site doesn't seem to like Internet Explorer. I have to switch to Chrome to be able to work with the menu system.

Grum. 

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burkek
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 05:54:37 (permalink)
I have the same issue. Only a few items to watch under each major title.

KEv

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Paul P
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 10:33:52 (permalink)
It would help if you guys let us know what you've done so far in trying to watch the videos. We can then help you get further. For example, do you have a coupon code in your cakewalk account ? Have you created an account at groove3 ? Have you tried to redeem your coupon ?
post edited by Paul P - 2013/01/27 11:38:53
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Glyn Barnes
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 11:49:46 (permalink)
Same issues.

The story so far.

  • Logged into my existing Groove 3 account.
  • Redeemed the code.
  • received an email entitled Groove 3 Inc.: Your order #******* has been processed
  • I can see the order in my account - status is processed, product is All-Access Pass, price is the access code from Cakewalk.
  • I can only see the videos I have previously purchased and the free/sample content.
 
Tried in IE and Firefox. The videos that are there work fine!
 
Edit - This was on Friday 20:51 GMT. Is there a manual process here and will it come good after the weekend?
post edited by Glyn Barnes - 2013/01/27 12:07:28

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#8
Keni
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 12:24:00 (permalink)
I finally gave up...

They gave every effort to assist me, but the system will not play on any of my machines... and they don't know what might be causing it anymore than I do. we've tried all the typical issues such as cache and cookies, but when I finally select a video to watch, the system goes to loading and stays there forever....

So I guess I'll continue to learn the way I always have.... <sigh>

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#9
bayoubill
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 13:11:35 (permalink)
OK. There was a problem with certain sites last night and being able to access them. I got the same message on the other site too. I was really tired and didn't feel like messing with it so I went to watch TV. This morning no problems with any site. I'm using Chrome. One thing I have found is I have to log in every time to get to all the videos. That seems weird. That may be an issue with some. If you don't see your log in name at the top right you won't get all the videos just whatever the basic web page offers. 

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#10
sharke
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 13:48:20 (permalink)
Everything's working fine for me, I'm logged in all the time and I have access to all the videos. So it does potentially work. 

James
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#11
Swiller
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 13:52:24 (permalink)
the problems have been solved. all ok now. I have neen watching these daily and last night was the only time that i couldnt watch vids. Just to reiterate , a truly great freebie by cakewalk. anyone having trouble needs to install latest version of flash on their pc.

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Paul P
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 13:58:30 (permalink) ☄ Helpful
Glyn Barnes : I had the exact same problem. I contacted groove3 and they fixed things within 24 hours, and on a Sunday at that. Send them an email.
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Paul P
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/27 14:01:41 (permalink) ☄ Helpful
bayoubill : I think what happens is they log you out after a certain amount of inactivity, which is pretty standard practice. I seem to recall it happening pretty quickly, like within an hour maybe.
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burkek
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/28 09:11:04 (permalink)
Glyn Barnes


Same issues.

The story so far.

  • Logged into my existing Groove 3 account.
  • Redeemed the code.
  • received an email entitled Groove 3 Inc.: Your order #******* has been processed
  • I can see the order in my account - status is processed, product is All-Access Pass, price is the access code from Cakewalk.
  • I can only see the videos I have previously purchased and the free/sample content.
 
Tried in IE and Firefox. The videos that are there work fine!
 
Edit - This was on Friday 20:51 GMT. Is there a manual process here and will it come good after the weekend?

Same for me. So they have a reproducable problem that they apparently only solve on a one-by-one basis.
 
KEv

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#15
bayoubill
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Re:Groove 3 All Access 30 day Pass Not Happening 2013/01/28 11:25:04 (permalink)
Tony at Groove 3 e-mailed me and checked it all out. It works fine now. I thanked him for the fast response!

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