GIM Productions
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OK......Now It's a matter of principle.
Hi all,after one month of attempts,today i tried to buy a CA2A update....but my card is not approved.Last week i have received a kind Cake support email that said that the problem with CC was resolved and now i could buy my update. I have tried immediatly but nothing....10 minutes after i have bought a samples pack by Loopmaster platform with the same CC on the same circuit and i have informed the Cake support. Now it has become a matter of principle, because for my many purchases not just one page in my account,and i require more help on a problem that is not mine and that also applies to other European customers.It 'possible that I can not buy only from the Cake store?? After last mail I no longer heard anyone.Please write on this thread if there are euro customers that are in the same boat.Best.
Intel i7 3600,Asus Z170P,16 GIG Corsair ram,Focusrite Saffire Pro 26 i\o,Nektar Impact LX 49,Focusrite Liquid Mix,Monitors ADAM-K&H,Sonar Platinum Windows 10 SP1 Producer....more stuff in SStudio, Rome ,Italy.
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Splat 
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Re:OK......Now It's a matter of principle.
2013/02/11 07:42:31
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UK visa wasn't working for pretty much everyone. USA fine it seems. Cake seem to have their fingers in ears, just like with the forums software and monitoring of the forums. Emails often don't get sent. Earlier statements telling people to phone their support for their card issues were badly handled. Not once has Cake recognised any of the issues. If the product wasn't so good I would have probably moved on by now. Cakes back office needs a serious kick up the ass. When it comes to anything internet related they appear to be amateurs.
post edited by CakeAlexS - 2013/02/11 07:50:51
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Beepster
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Re:OK......Now It's a matter of principle.
2013/02/11 07:52:59
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I think the official statement was something about certain cards/banks not allowing the transactions to go through because of a currency exchange problem. I may be wrong on that but even still that's pretty... uh... bizarre.
Hope you get it sorted, dude who looks like a dude I know. ;-)
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Jürgen Gleisberg
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Re:OK......Now It's a matter of principle.
2013/02/11 07:53:01
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Hi,
I live in Germany and usually I use PayPal for the Cakewalk-Shop, also in other online-shops.
It's really a comfortable and fast way to pay. Maybe it's a try worth.
T. Finkbeiner
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Beepster
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Re:OK......Now It's a matter of principle.
2013/02/11 07:54:11
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Ya, man. Paypal is pretty awesome for buying stuff. Selling stuff... not so much.
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synkrotron
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Re:OK......Now It's a matter of principle.
2013/02/11 07:56:19
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Timo Finkbeiner
I use PayPal for the Cakewalk-Shop, also in other online-shops.
I was about to say the very same thing myself 
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Splat
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Re:OK......Now It's a matter of principle.
2013/02/11 08:37:12
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Yes PayPal works. If cake don't want to support VISA they should remove it. Regardless having a payment system online that doesn't work, and not sorting it out is quite concerning.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Bristol_Jonesey
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Re:OK......Now It's a matter of principle.
2013/02/11 08:38:01
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CakeAlexS
UK visa wasn't working for pretty much everyone. USA fine it seems. Cake seem to have their fingers in ears, just like with the forums software and monitoring of the forums. Emails often don't get sent. Earlier statements telling people to phone their support for their card issues were badly handled. Not once has Cake recognised any of the issues. If the product wasn't so good I would have probably moved on by now. Cakes back office needs a serious kick up the ass. When it comes to anything internet related they appear to be amateurs.
+1 I can just about let everything else go, but this is appalling, and if it's not sorted when the next paid upgrade comes around, then I won't be.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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GIM Productions
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Re:OK......Now It's a matter of principle.
2013/02/11 08:45:01
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Hi Timo,only for information in the february issue of Computer Bild Italy there is a review of the most hackered site or platform that is Paypal,then i prefer to pay with CC (verysigned ecc.).
Intel i7 3600,Asus Z170P,16 GIG Corsair ram,Focusrite Saffire Pro 26 i\o,Nektar Impact LX 49,Focusrite Liquid Mix,Monitors ADAM-K&H,Sonar Platinum Windows 10 SP1 Producer....more stuff in SStudio, Rome ,Italy.
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Anderton
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Re:OK......Now It's a matter of principle.
2013/02/12 02:19:24
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Sound on Sound tried to pay me for an article I wrote a few months back. Simple, right? Transfer money from UK bank to US bank. After all, we are living in the 2st century. What could possibly go wrong?
Over a month later, after multiple phone calls between Sound on Sound, me, and various banks, some of the financial behemoths to which we are beholden finally figured out how they could get a few hundred dollars from Point A to Point B.
As SOS's accountant (who's a sterling fellow) said several times, "I don't get it, it's not our money, it's not the bank's money, it's your money. Why can't they get it to you?"
It's all part of the collapse of competence that we're witnessing in all facets of society. I think I should mispell sumthing just so i can get wth the programm.
This isn't to excuse any issues happening with Cakewalk, but I feel sorry for them if they have to deal with the same banks SOS and I did.
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Anderton
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Re:OK......Now It's a matter of principle.
2013/02/12 02:21:39
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GIM Productions
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Re:OK......Now It's a matter of principle.
2013/02/12 04:09:19
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Many thanks for replay Mr. Anderton i'm your fan of your technical competence.You'r right but the Cake e store problem happens every six or seven months ,this is not the first time,then the Cake transaction managers had the time to resolve,and i want pay 19.99 euro.If i do a money tranfert for 19.90 with Italian Bank the fees are ridicolous high.....and the direct call from Rome to Boston is more expensive than the purchase.....it's right this???not for me! I'm sorry couse for me Cakewalk is the best on the Pro audio DAW market,but this thing drive me crazy.Best
Intel i7 3600,Asus Z170P,16 GIG Corsair ram,Focusrite Saffire Pro 26 i\o,Nektar Impact LX 49,Focusrite Liquid Mix,Monitors ADAM-K&H,Sonar Platinum Windows 10 SP1 Producer....more stuff in SStudio, Rome ,Italy.
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Anderton
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Re:OK......Now It's a matter of principle.
2013/02/13 00:57:42
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Please don't misunderstand, Cakewalk should be able to process a simple order. I was just ranting about how "online transactions" were supposed to be perfect and wonderful, but it seems they cause quite a few problems...and trying to resolve those problems takes more effort than ever.
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Splat
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Re:OK......Now It's a matter of principle.
2013/02/13 07:20:37
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Right. For most companies it can be quite humiliating if this happens. They at least communicate something to their customers. Cake does nothing. Frightening considering it is an income stream.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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GIM Productions
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Re:OK......Now It's a matter of principle.
2013/02/13 09:28:13
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Hi all,i have an email from Cake Support and i will send an encrypted email with my CC data to fix their european card problems.I hope it's my last replay before write "solved" on thread.
Intel i7 3600,Asus Z170P,16 GIG Corsair ram,Focusrite Saffire Pro 26 i\o,Nektar Impact LX 49,Focusrite Liquid Mix,Monitors ADAM-K&H,Sonar Platinum Windows 10 SP1 Producer....more stuff in SStudio, Rome ,Italy.
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Splat
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Re:OK......Now It's a matter of principle.
2013/02/13 10:24:08
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Send them a link to this thread! Cheers Gim
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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