igiwigi
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Update SONAR for another year
Hi How do we actually get Sonar to show the update expires 2017???? I just paid for another year early. Do we wait until February 2nd which is my expiry date and all auto updates through the command centre. Do we have to update something ourselves and If so What!! Do we have to enter the cleverbridge number or re-register with serials etc. Does any one know what Is going on,I would like a little explanation or direction. Any help would be great. Just like the command centre freezing,you have to hunt around all places and eventually find an update which does solve the problem. Last time I e-mailed Sonar about a problem ,it took a month to get a reply here In the UK. I hope Sonar or Cakewalk will do customer Loyalty and give us a free Donald Trump Badge!!! All The Best John
post edited by igiwigi - 2016/01/05 16:25:56
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gustabo
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Re: Update SONAR for another year
2016/01/05 16:45:40
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I was told "SONAR will not show the latest end date until the next time it attempts to authorize" by one of the bakers.
Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3 M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad Adam A7X - Behritone C50A PreSonus Monitor Station v2 (controlling the mons) https://www.facebook.com/groups/sonarusergroup/
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eric_peterson
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Re: Update SONAR for another year
2016/01/05 16:51:37
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I did the same because $149 was a good deal. They have my money, but it does not show up as something I own, I only see Platinum that I bought last year.
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igiwigi
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Re: Update SONAR for another year
2016/01/05 17:15:11
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Hi Gustabo and Eric I am then not alone as I got a good deal £79 for Professional. I do not know who the bakers are,but they must run Sonar I assume. It is weird that there has not been any explanation of what Is going on, but waiting for the end of the month will reveal all I hope. All the Best John. Ps Still did not get my free Donald Trump Badge!!
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eric_peterson
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Re: Update SONAR for another year
2016/01/05 17:25:10
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I think that the infrastructure is just not quite there yet, this is the first time down the renewal path.
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cowboydan
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Re: Update SONAR for another year
2016/01/05 17:32:11
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☄ Helpfulby Karyn 2016/01/05 19:44:37
I dont know how to tag a message from cakewalk, but I found it and copied the answer from Willy Jones from Cakewalk. Hopefully this will answer some questions. Danny. Hi Everyone, I'd like to clarify a few things. Please bear with us since we weren't expecting some of these things to crop up until January so have not turned on all the parts that handle successive annual purchases. So consider this a 'mini-faq'. 1] What happens when I purchase or redeem a second 12 month SONAR membership? If you do not already own a current version you will get everything included with SONAR. If you already own a current version at time of redeeming on our website: a) You will not get another Melodyne serial number b) You will not get another XLN serial number c) You will not be issued a second SONAR serial number d) You will have the end date for your membership pushed out 12 months from the date of redemption or purchase* The only exceptions to a and b are if you purchase an academic or volume license for multiple seats. * This is not the desired behavior, we should have it corrected by next week so that your 12 months is added to the end of your current/active membership 2] I took advantage of a sweet offer but Help > About screen in SONAR tells me I didn't get the time added to my existingmembershipYes we know, please see question #1. If you are in this situation please call or email our Customer Service folks and we can correct it for you. 3] Why doesn't my upgrade include more licenses of any bundled programs? So that we can keep the upgrade prices lower. Occasionally we may change bundled offers and sometimes bundled offers are only available for a limited time. 4] Will I get a new serial number when extending/renewing/purchasing another SONAR membership? No, this is by design so that authorization just 'works' without requiring you to copy/paste the new serial number or change any settings. 5] What happens when I purchase another 12 months of SONAR updates? You will continue to get updates through your 'Membership End Date' as well as any special offers or content that we release. 6] What happens when my membership expires If you made 12 monthly payments OR purchased annually just keep making music. You will however no longer receive any updates released after your Membership End Date. If you were paying monthly and did not make 12 payments SONAR will go into demo mode. 7] Where can I find this magical 'Membership End Date' ? Today you can find it within SONAR by clicking Help > About, We will be adding it to the My Account pages on our website soon. Hope that helps - if you did take advantage of the deal in question and have not redeemed yet I would suggest holding off until later so you don't have to call/email our customer service team to have your date adjusted. Thanks,
Willy Jones Cakewalk
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promidi
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Re: Update SONAR for another year
2016/01/05 18:10:57
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igiwigi Hi How do we actually get Sonar to show the update expires 2017???? I just paid for another year early.
I paid for another year early as well. It took some time, but now my Sonar Platinum shows as expiring 5th Jan 2017. The process was automatic. Patience grasshopper!
Windows 10 64bit fully patched, 16 gig ram . PCR-800 Controller. (Working in Win 10 1809 64bit)CPU: i5 4670. Video: Nvidia GTX560ti (latest drivers). Audio IF: Focusrite 2i2 2nd Gen Internet always on. Software: Cakewalk by Bandlab (2018.09 B29) ASIO mode. 24bit 48khz 256 samples Rapture Pro, AAS GS2, VS-3, EP-4, VA-2, Chromophone 2, Z3TA+ 2, Addictive drums 2, Addictive Keys, Mpowersynth (latest), Iris 2, GPO5, Sampletank 3,
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igiwigi
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Re: Update SONAR for another year
2016/01/06 04:05:59
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Hi to All The sky looks more clearer now!! Thanks for all of your replies All the best John
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Andrew Rossa
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Re: Update SONAR for another year
2016/01/07 21:08:13
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Sticky on the top of the forum is now available to explain the pricing.
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