Important info about Lifetime Updates

I jumped on the lifetime updates within a few days of it being offered. A couple of days later they charged me the monthly fee. I thought to myself "Ah well, the system hasn't adjusted yet and they'll refund that when it does catch up." Fast forward to this month and I got a notice that my debit card had been declined (expired date on card) for my monthly subscription. So after much searching I found out that WE are responsible for cancelling the monthly subscription. I don't mind that so much except that no where on the receipt or the info that was put out, was there a warning that monthly subscribers needed to do this. AND the topper is that whatever I paid was non-refundable. I'm really angry about this. I have been extremely happy with Cakewalk's customer service up to this point, but this stinks like a money grab. My only consolation is that they weren't able to charge it a second time.

I will post what happens.
 

They have ALWAYS been fair and reasonable with fixing any billing mistakes - I think they are a bit overwhelmed with whatever meltdown in the technical support area and possibly in the lifetime updates processing mechanisms - hard to say from the outside.
 
BUT - they DO have a good history with fixing mistakes when they have occurred in the past, so I recommend hanging in there for a bit, and hopefully they will start catching up on these 'fell through the cracks' issues. :)
 
Bob Bone
 

Thank everyone! I seem to have over reacted.

I'm not starving, I get at least once cracker a day.   If I record and mix the audio correctly, I might just get some Peanut Butter on that there cracker!!!