Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module

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Andreasg2591
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2016/10/20 21:59:31 (permalink)

Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module

I can't find the answer anywhere, I've uninstalled/installed, updated drivers etc.  My computer is top of the line and I am using a Focusrite Scarlett 18i20 interface in Sonar Platinum. When I open certain plugins such as Kontakt 5, Sonar crashes with the crash display
 
Crash module: Focursriteusbasio64.dll
C0000005
 
I realized it is due to the ASIO drivers because  when I disabled them Sonar does not crash at all.
 
Any help would be great, this is getting extremely frustrating
 
Thanks,
Andreas
 
 
#1

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    telecharge
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/20 22:36:09 (permalink)
    I'll try to help you here, Andreas, but have you contacted Focusrite about this? Also, are you open to using something other than the Focusrite ASIO drivers?
    #2
    Andreasg2591
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/20 23:05:33 (permalink)
    I have not contacted them and if it wouldn't effect my performance I would be willing to use something else
     
    Thaknks
    #3
    telecharge
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/20 23:15:16 (permalink)
    Okay, first off...
     
    1.) Have you downloaded the latest drivers from Focusrite?
     
    2.) Have you tried a different USB port (try USB2 if using USB3, or vice-versa)
     
    3.) Have you tried installing/using the 32-bit Focusrite ASIO drivers?
    #4
    Andreasg2591
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/21 00:40:11 (permalink)
    1. Yes
    2. Yes
    3. No/ not sure where I would find them
    #5
    telecharge
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/21 01:03:23 (permalink)
    Andreasg2591
    3. No/ not sure where I would find them



    I believe when you install the drivers, you are given the option to install 32-bit or 64-bit. 32-bit is okay on a 64-bit system, but not the other way around.
     
    If 32-bit drivers don't work, try booting Windows with a clean boot to see if there is a software conflict.
    #6
    AntManB
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/21 08:35:06 (permalink)
    telecharge
    32-bit is okay on a 64-bit system, but not the other way around.

     
    I don't think that's the case.  You can run 32-bit applications on a 64-bit system but drivers have to be 64-bit.
     
    AMB
     
    #7
    azslow3
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/21 09:47:50 (permalink)
    While it looks like driver related, some settings in Sonar can can the reason. I would suggest set everything into "safe" position: ASIO buffer size 512/1024+, check ASIO number of bits (and if you can choose, set lower value) and the project number of bits.
     
    If you do not use synth at all, I mean just one audio track with some content and "Play" it, does it crashes? If not, try to play in a loop and check for cracks/pops. Try to start something in parallel (f.e. web browser), does that influence the sound?

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    #8
    BobF
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    Re: Sonar Platinum crashing when opening plugins due to FocusriteUSBASIO64.Dll Module 2016/10/21 10:00:22 (permalink)
    May/may not be related.  Maybe the interfaces use the same drivers.  This was posted at Akai by a user having problems VIP.
     
    ==================
    I received this information from Focusrite support (18 Oct 2016):
    "We are aware of a problem that can cause particular 64-bit software/plugins to crash when used with the 2nd Generation 2i4. We are aiming to release a new driver on our beta site later this week which includes a change that should fix this on the majority of systems."
    Hopefully my system falls into "the majority" and this will fix VIP_exe.64 crash......
    ==================

    Bob  --
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    #9
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