iLok down for improvements...

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Eddie TX
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Re: iLok down for improvements... 2013/06/10 16:17:30 (permalink)
Jim Roseberry
You are absolutely right about the NI activation.
Decided to spring for the Komplete 9 Ultimate upgrade over the weekend.
Though not cheap, there's a lot of useful content in the upgrade.
Looking forward to checking out the Reverb/Dynamics/EQ (algorithms from Softube).



Jim, good move on the K9U upgrade.  Having the new NI effects (Reverb Classics, Premium Tube, and Vintage Compressor series) is currently the only way to get Softube quality without the iLok.  :-)
 
Small side note on NI effects: you probably already know this, but there's a good convolution reverb in Guitar Rig (Reflektor) and yet another cool reverb in Reaktor (Space Master 2, which is very similar to the Redline reverb).   These can be run in your DAW same as any other plugin, of course. 
 
Cheers,
Eddie
 

Sonar X3 Producer / Win 10 
The future exists in all directions.
#31
backwoods
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Re: iLok down for improvements... 2013/06/10 20:41:05 (permalink)
Rats. I spoke too early. Just activated my new Softube purchases and now these are the only two iLok plugins that work.
 
edit: after reboot everything works fine.
post edited by backwoods - 2013/06/10 20:45:57

 
#32
yorolpal
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Re: iLok down for improvements... 2013/06/10 21:49:51 (permalink)
Finally got all my new plugs activated and everything seems to be working fine...but it would take me a while to plough through all my plugs. I'll keep ya posted.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#33
Rain
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Re: iLok down for improvements... 2013/06/11 05:16:41 (permalink)
I have been away from all things DAW for over a month, just playing guitar, so I've skipped the iLok upgrade last weekend and won't bother with it before a while I guess. Judging from what I see, it's a good thing...
 
http://www.gearslutz.com/...new-ilok-software.html

TCB - Tea, Cats, Books...
#34
yorolpal
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Re: iLok down for improvements... 2013/06/11 10:31:44 (permalink)
Guess I will have to plow through that list of plugs to make sure everything is still working.  I don't see anything looking like it's been converted to temporary in my license list but you never know.  Sheesh.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
SPLAT 64 bit running on a Studio Cat Pro System Win 10 64bit 2.8ghz Core i7 with 24 gigs ram. MOTU Audio Express.
#35
IK Obi
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Re: iLok down for improvements... 2013/06/12 03:41:25 (permalink)
Jim Roseberry
Eddie TX
Jim, you mean IK won't let you use products you've bought and paid for?  Isn't that some kind of breach of agreement?  How can they get away with that?  Absurd! 
 
Last time I upgraded my DAW (new CPU), the easiest non-iLok plugins for me to get back up and running (of those with copy protection) were the ones from NI.  I find their system to be very easy.  Waves weren't too bad either, but their scheme isn't exactly simple or bulletproof.



 
Hi Eddie,
 
To be fair, if I call IK... I'm sure I can get the issue resolved.
For me, I guess it comes down to, "Which of the two is less of a PITA?"   
 
You are absolutely right about the NI activation.
Decided to spring for the Komplete 9 Ultimate upgrade over the weekend.
Though not cheap, there's a lot of useful content in the upgrade.
Looking forward to checking out the Reverb/Dynamics/EQ (algorithms from Softube).


If there is anything I can do to help please let me know. The Custom Shop shouldn't hinder your production or use of our products after they have been activated and "restored".

No longer with IK. Here is my WebsiteTwitterYouTube | Facebook | Instagram
 
#36
bluzdog
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Re: iLok down for improvements... 2013/06/12 08:56:06 (permalink)
Just saw this:
 
Dear iLok User Community,
We have let you down and we know it. We could have done a better job communicating that we were hard at work to resolve the issues some of you were having and for that we are truly sorry. ... We handle tens of millions of licenses for users, some dating back over decades with legacy code, and while we have worked to ensure a seamless transition, some issues occurred.
After extensive research, we isolated the issue to licenses that were of type “Update” and that had been downloaded to an iLok. If you were among the first who logged in on Sunday night or Monday and had an iLok with “Updates” on it, you may have been affected by an error with our initial data migration.
This error has been addressed and corrected. We have completed an additional data migration that resolves the type discrepancy for all affected licenses.
If you believe you were affected and your Update license (now shown as type “License”) does not authorize your software, the following steps will solve this issue: Launch the iLok License Manager application Insert the iLok with the licenses that are not working Deactivate those licenses from the iLok (use the menu Licenses > Deactivate) Re-activate your licenses back to the iLok If you are still experiencing difficulties please go to ilok.com/support and follow the Guided Help to contact us and we will work with you to resolve your issues. We are monitoring our support tickets closely during extended support hours to make matters right.
We appreciate your continued support.
Andrew Kirk Vice President The iLok.com

iLok.com - Support
#37
yorolpal
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Re: iLok down for improvements... 2013/06/12 10:07:55 (permalink)
Yup...checked my plugs last night and...my Melodyne's not working anymore.  It says it's active, but it ain't.  Guess I'll have to try Andrew's method above...tho it sounds pretty scary to "deactivate" anything on an iLok.  I'll keep ya posted.
 
Hey Andew...how in heck do I know if my Melodyne Editor 2 was an "update" license...where would I see that??
 
I'll be glad to tell you something else Andrew, ol pal...you should just have a simple contact email on your site AND NOT a bunch of cumbersome, cryptic dialogs that seem meant to keep people from contacting you guys.  It doesn't help your already tarnished reputation to not have a VERY easy contact method via email AND phone.  Honest.
 

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
SPLAT 64 bit running on a Studio Cat Pro System Win 10 64bit 2.8ghz Core i7 with 24 gigs ram. MOTU Audio Express.
#38
Eddie TX
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Re: iLok down for improvements... 2013/06/12 10:51:27 (permalink)
Yep, olpal, judging from that mammoth thread on GS, the iLok woes have yet to be fully resolved, despite what PACE says.  It's a full-blown fiasco. 
 
Up to now, I've never had an issue with the iLok, and I still think it's a good solution for copy protection.  But the iLok itself is not to blame for this mess.  The problem is that whoever is running PACE is clearly incapable of managing an IT-based system.  There are established and proven methods to roll out new systems in a reliable manner.  At a minimum, you keep your user base informed and keep your legacy system available in case of problems. Nobody at PACE seems to be aware of these basic principles, which anyone can learn in Information Systems 101. This is unacceptable for something that is mission-critical for so many enterprises.
 
The best possible outcome from all this would be for some of the heavy-hitters in the DAW/plugin business to get together to buy out PACE and form a non-profit consortium whose mission is to maintain the iLok infrastructure properly.  This entity would be run by true IT professionals who run things in a transparent manner.  If such people had been at PACE already, we wouldn't be here talking about this.
Cheers,
Eddie

Sonar X3 Producer / Win 10 
The future exists in all directions.
#39
The Maillard Reaction
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Re: iLok down for improvements... 2013/06/12 11:20:52 (permalink)
What a waste.
 
It's a system dedicated to minimizing opportunity cost rather than fostering opportunity.
 
That's from Intro to Micro 101.
 
 
It's an extortion racket. I hope the IP owners are considering the true bottom line value of caving in to an extortion racket and directing customers to communicate with an extortionist enterprise.
 
 
 
 


#40
Bajan Blue
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Re: iLok down for improvements... 2013/06/12 11:33:21 (permalink)
Hi All
I've been following this - what an almighty cock up this all sounds.
I personally do not have an issue with the iLok concept - for me it's an ideal solution (I have two small little studios in different continents!)
I do have an issue with PACE who seem beyond incompetent.
As I see it at the moment, if I DO NOT buy any further iLok reliant products and NEVER upgrade / update my iLOK, all will be OK with my system as it stands at the moment - is this correct?
If this is correct, we could write to all manufacturers who utilize ILok and tell them we can no longer buy any further products from them as we may lose what we already have and have to use daily....can you see where I am coming from with this? If I was say Softube, I think I might be pretty pissed if future sales of my products were being adversely affected by PACE's incompetence. What does anyone else think?
 
Nigel
 
 
 
 
 

Nigel
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https://www.youtube.com/watch?v=PTLVCOeTcTc
 
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Check out our website
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#41
yorolpal
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Re: iLok down for improvements... 2013/06/12 19:19:48 (permalink)
Well...Andrew's solution looks like it worked for my Melodyne.  If I find any more anomalies I'll try the same.  It's interesting to me that Andrew said they handle literally "tens of millions" of licenses.  I didn't know there was that many plugins...or dimbulb studio owners!!
post edited by yorolpal - 2013/06/12 23:22:18

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
SPLAT 64 bit running on a Studio Cat Pro System Win 10 64bit 2.8ghz Core i7 with 24 gigs ram. MOTU Audio Express.
#42
cclarry
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Re: iLok down for improvements... 2013/06/12 20:39:21 (permalink)
I was one of the fortunate ones....all my licenses are intact and the software client is working fine...
 


#43
rtucker55
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Re: iLok down for improvements... 2013/06/12 23:52:16 (permalink)
I was also one of the fortunate ones as I no longer own an ilok...

Purrrfect Audio DAW here.  Wow!...
#44
ampfixer
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Re: iLok down for improvements... 2013/06/13 01:23:50 (permalink)
yorolpal
Well...Andrew's solution looks like it worked for my Melodyne.  If I find any more anomalies I'll try the same.  It's interesting to me that Andrew said they handle literally "tens of millions" of licenses.  I didn't know there was that many plugins...or dimbulb studio owners!!

 
Think about it. They may be managing licenses for people that don't know or care. Between old age and natural disasters many iLocks and computers end up in boxes and landfills. If nobody says anything, the security codes could be out there, carefully tended, until the company closes its' doors. And then, it's only a maybe.
 
Who takes out the digital trash in the world, and what do they do with it?

Regards, John 
 I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps.
WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig,  Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6 
#45
Rain
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Re: iLok down for improvements... 2013/06/17 16:50:45 (permalink)
From what I've just read on Facebook, as posted by Slate: Please be aware that the new ilok client is having issues communicating the server. We apologize about this inconvenience and will work with PACE to make sure we are kept updated on the progress of the resolution.
 
If I were a plug-in manufacturer, and if I'd been dumb enough to use iLok as a copy protection mechanism in the first place, I'd seriously reconsider it. 
 
I'm quite sure that pirated software users didn't even notice that there was an issue w/ iLok during this last week.

TCB - Tea, Cats, Books...
#46
dubdisciple
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Re: iLok down for improvements... 2013/06/17 17:05:09 (permalink)
Rain
 
I'm quite sure that pirated software users didn't even notice that there was an issue w/ iLok during this last week.




And that is the absurdity of iLock in a nutshell. Misguided attempts  like iLok only seem to affect the actual paying customers. It's a backwards sort of "piracy tax" that does not benefit software companies or consumers.  I'm hoping this fisaco will make more companies wake up to how this system actually has the opposite result of what is intended.  iLok will not convince one pirate to suddenly buy something they had no intention of buying but I am certain there are plenty of people who have passed on products strictly because they require iLok.  Not sure how paying a company to reduce potential customers without providing something to make them increase customers is a good business model.
#47
The Band19
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Re: iLok down for improvements... 2013/06/17 20:53:30 (permalink)
Mine works great. I actually have 2? I need to see about transferring all of the licences to 1 and using the other as a B/U, they have that as a product and it would be worth it vs. losing all of the SW associated with a USB Key failure. 

Sittin downtown in a railway station one toke over the line.
#48
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