I fully agree. Have been an avid Sonar user since Sonar v1 (previously I tried out cakewalk pro audio sometime in the 90ies) and always found the cakewalk/Sonar communitiy and the guys from Cakewalk to be extremely helpful. So, in the early 2000s there was a particular guy from the Cakawalk team whose name I don't remember but he used a Dilbert cartoon as his avatar. Was extremely knowedgable and was one of the "brains" behind Sonar programme code (I believe); I remember forum users posting some issues at the forum and he chiming in, dropping some serious knowledge. What again was his name?
I was sad to learn that he left Cakewalk in order to do some music programming stuff in the games industry.
(By the way, in case you wonder: I frequented the Cakewalk forums quite a bit until the mid 2000s then had a very long hiatus and just recently re-discovered my old love for making music. Had to get a new username because my old email address was not valid any more an couldn't access my old account).