Avid recently announced that it was letting go of M-Audio. I hope that this means that they will get back to better support.
I've had nothing but great experiences w/ M-Audio in the past, whenever I had to contact them. But I guess I've been one of the few lucky guys while they were under the Avid umbrella because I've heard lots of complains.
But those complains alone were enough to incite me to look for alternatives when I needed a new midi keyboard, new portable monitors and such. A few years ago, I probably wouldn't have even considered alternatives.
I own/have owned lots of M-Audio stuff, from monitors, to controllers, to preamps to audio interfaces. But at some point last year, I felt that the ice might be getting thin. I had already stopped recommending their product for a while because I didn't feel as confident w/ them...
Oh and glad I could help. Beware though - Cubase is a very nice product but Steinberg really isn't the best company to do business w/ either. They also have one of the worst track record in the business in terms of discontinuing products w/o notice. Not that Cubase is likely to disappear anytime soon, but, since we're talking about poor support...