2013/02/21 14:36:47
bapu
SongCraft


Error

Did you see them in your ways?
2013/02/21 14:42:18
SongCraft
bapu


SongCraft


Error

Did you see them in your ways?

Sorry, I had 3 hours sleep and suffered a major brain fart. 
2013/02/21 15:40:31
paulo
IK Obi


Support is always here to help 1 on 1 with your systems and set ups.


Yes, in fairness, when I finally gave up trying to solve it myself, they were very helpful, although what they gave me was a workaround, so I will still have the same problem next time. At least I know not to bother trying and just ask them for the code instead.
2013/02/21 17:04:13
Guitarhacker
IK Obi


Support is always here to help 1 on 1 with your systems and set ups.

We shouldn't have to contact tech support just to authorize software on the internet.  I just upgraded some "other" software and it required authorization to run.... I connected a Cat5 to the DAW and 20 seconds later I was unplugging it because it was done and the software was running smooth as silk....


Having to DL the auth mgr and jump through this hoop then that hoop is a PITA...AGREED 100% I have a few of the IK products and like them but the auth process needs SERIOUS IMPROVEMENT!!!!!
2013/02/21 17:34:17
Rain
Mentioned it in the software forums, but, fwiw...

After transferring my IK samples libraries to an external hard drive last fall, I had to re-authorize every instrument. The whole process was cumbersome and made even worst by the fact that the Authorization Manager kept on prompting me to download/update a newer version in between authorizations (!). But I went through it. 

Why did that happen? I've moved my Kontakt instruments at the same time and never had an issue. Dumb copy protection scheme? Probably.  

Now, one of the ongoing issues I've had w/ a couple of those instruments (which haven't been updated since 2009/2010, need I mention it) is that after loading/auditioning a couple of patches, they start to freeze. I mean, they still play back any patch I load, but the GUI itself becomes irresponsive, as well as my DAW itself. 

And the lag becomes longer and longer w/ every patch. This happens w/ SampleTron, SampleMoog and Sonik Synth - Sampletank itself works fine.

So I thought I'd simply use Sampletank to play those banks and attempted to set the directory one step higher in ST itself, so that it'd see all my IK instruments in that main folder.

Well, it froze. And then when I managed to re-launch it, it told me that my 10 trial had expired. And ask me to re-authorize. Not just Sampletank, but all the others as well.

Unfortunately, or fortunately, the internet was off, so there was simply nothing I could do.

That was the icing on the cake.

I eventually managed to re-authorize them, 48 hours later when our connexion was fixed. Sonik Synth had me going through the authorization process at least 7 or 8 times - and every time, it first needed to scan the library, which took like almost 5 minutes.

I did it only in order to be able to sample some of those instruments manually and import them in my Logic sampler. And that's the last thing I want to have to do w/ them.



2013/02/21 17:55:06
Jonbouy
That was the icing on the cake.

 
Ya.
 
Cake = Scone.
2013/02/21 17:58:51
Jonbouy
btw
 
Hi Obi!!!
 
See to it my mate Alex gets sorted as soon as willya?
 
It's bloody shambolic by the looks, I'll bet Slash dont have these problems, eh?
 
 
If you knew who he really was you'd be contacting support straight away and begging they put him to the front of the queue.
 
 
Top priority fella!
  
 
2013/02/21 18:10:33
alexoosthoek
IK Obi


Support is always here to help 1 on 1 with your systems and set ups.


I did contact them trough the support page.
2013/02/21 18:16:57
alexoosthoek
Jonbouy


btw
 
Hi Obi!!!
 
See to it my mate Alex gets sorted as soon as willya?
 
It's bloody shambolic by the looks, I'll bet Slash dont have these problems, eh?
 
 
If you knew who he really was you'd be contacting support straight away and begging they put him to the front of the queue.
 
 
Top priority fella!
  
 

Thanks for your support Jon
 
 
@Rain: yikes, glad I'm just trying to get one plug in working for more then nine days.
2013/02/21 18:18:11
Jonbouy
Let me see.
 
I wonder if it has anything to do with granting Administrative privileges to this lot of litter that it distributes all over sensitive system areas of you computer.
 
Windows\msocreg32.dat
Windows\System32\msvcsv60.dll
Windows\System32\w3data.vss
ProgramData\autobk.inc
AppData\Roaming\msregsvv.dll
AppData\Roaming\Microsoft\Windows\Cookies\isindex.dat
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