They must be real threats if you are going to bother the police.   She has to have threatened you with bodily harm, or you are just wasting your time.

Anyways, in my line of work, I have to be extremely careful what I say to people or I can get sued, loose my license, and even brought up on criminal charges.

I wasn't this good when I was younger, believe me I had, "no filters."  I've gotten to be a lot more tactful in my old age.

How to diffuse a nasty client 101:

1.  When a client gets enraged, take their side of things.   Do not ask them to, "calm down and relax."  Show you are just as upset, and totally agree with everything they are saying.

2.  Hand the client a form designed to diffuse a situation.  Companies call this piece of paper a variety of things, "complaint, customer survey, customer request, grievance."  Its basically a form that asks for name, address, phone, email, a description of the problem, hand written by the customer, time to be called back, and a bunch of check-boxes about who the customer would like to speak to.

3.  If you own the business, you have two options.  Broken into two categories.  Complaining customers on the phone, who you always need to, "call back, after you have figured out what the problem is," or complaining customers in person, who you must, "promise to get back to, later today, or tomorrow, when you have thoroughly examined the situation."

4.  If you do not own the business, and are not a supervisor, then the correct way to do this is always two options, depending on phone, or in person.  For the phone, "put the customer on hold, for no more than 45 seconds, and let your supervisor deal with it."   For in person, "have the customer wait at the service station, while you take a moment to look for you supervisor.

5.  If you are a supervisor, then as soon as you are in front of the customer, you agree with them, you take their side, become their ally, and go through the instructions of filling out, "the customer survey."

95% of the time..   This is going to be the last of it.

The other 5% of the time, lawyers are getting involved and you or your company are in boiling water.

I guess there is also, ".01% of the time, where the lunatic customer gets violent," beyond the scope of my post, imho...

Buy a cheap "pays-as-you-go" that can't be traced back to you and bombard her with texts all night once a week.  Make it a different night each week so she never knows when it's coming.

Store 8 or 10 texts to keep sending in random order to save you having to type them each time.  Make them interesting, but totaly irrelevant, like extracts from the Microsoft EULA...

Be glad you don't have to work for a psycopath. Both my supervisor and his supervisor are of such character. Litigation is soon to follow.
 
There ought to ba a law against allowing psycopathic people into the mainstream of common folk. It never turns out good for anyone.
 
I'm really just tired of dealing with it!
 

.

It seems to me that we might be wrong in assuming that psychos have been released into the general population.  Maybe we need to lock up the small number of people who remain to protect them from the teeming hordes of psychos.

I agree that a formal record of her texts is needed.  Since EVIL Incarnate (lawyers) are likely to become involved, you'll want to be careful that there are no responses from your end that could be twisted too far.  I hope you get some relief here soon.

Turn the phone off at night? 

If there are threats of violence or physical harm in the texts, show them to the police. 

Follow the official chain of command in dealing with this and get it documented.  She can not erase the texts she sent, and be careful how you respond because all that is being saved too. 

Do not respond to her at all. Not even to tell her to stop. 

You have done that already and if she won't stop, you telling her to stop over and over simply keeps the confrontation in motion which is what she wants. 

Use call blocker. 

IO6 has the DND feature on iPhones

Turn it on and set the time and to only let Favorites contact you.  If they are not in your contacts, they dont get through.

Definately file with Police, she can as well but as long as you dont acknowledge her phone, she has NOTHING  



Added- DND   Do Not Disturb

Linear Phase


They must be real threats if you are going to bother the police.   She has to have threatened you with bodily harm, or you are just wasting your time.

Anyways, in my line of work, I have to be extremely careful what I say to people or I can get sued, loose my license, and even brought up on criminal charges.

I wasn't this good when I was younger, believe me I had, "no filters."  I've gotten to be a lot more tactful in my old age.

How to diffuse a nasty client 101:

1.  When a client gets enraged, take their side of things.   Do not ask them to, "calm down and relax."  Show you are just as upset, and totally agree with everything they are saying.

2.  Hand the client a form designed to diffuse a situation.  Companies call this piece of paper a variety of things, "complaint, customer survey, customer request, grievance."  Its basically a form that asks for name, address, phone, email, a description of the problem, hand written by the customer, time to be called back, and a bunch of check-boxes about who the customer would like to speak to.

3.  If you own the business, you have two options.  Broken into two categories.  Complaining customers on the phone, who you always need to, "call back, after you have figured out what the problem is," or complaining customers in person, who you must, "promise to get back to, later today, or tomorrow, when you have thoroughly examined the situation."

4.  If you do not own the business, and are not a supervisor, then the correct way to do this is always two options, depending on phone, or in person.  For the phone, "put the customer on hold, for no more than 45 seconds, and let your supervisor deal with it."   For in person, "have the customer wait at the service station, while you take a moment to look for you supervisor.

5.  If you are a supervisor, then as soon as you are in front of the customer, you agree with them, you take their side, become their ally, and go through the instructions of filling out, "the customer survey."

95% of the time..   This is going to be the last of it.

The other 5% of the time, lawyers are getting involved and you or your company are in boiling water.

I guess there is also, ".01% of the time, where the lunatic customer gets violent," beyond the scope of my post, imho...

This is excellent advice for resolving complaints or disputes that are at least semi-coherent. The trouble is in this case, she didn't even really have a complaint or dispute. It was just "you are an a-hole, I never liked you, we are through, I'm going to send my boyfriend over, who do you think you are you stuck up POS, oh my God stop harassing me!" Towards the end it was even more bizarre stuff like "those bottles weren't even mine, you are sexist." No way to resolve something like this really, she's many sandwiches short of a picnic. 

So this morning she continued via email. I caved, and told her I was going to the police. Now she claims that the texts were a mistake and meant for someone else (even though she frequently referred to me by my full name and made reference to the services that we provided to her). 


Here's the real funny part - she's a TV presenter! 

Karyn


Make them interesting, but totaly irrelevant, like extracts from the Microsoft EULA...

But don't those only cover half the territory?  (And not the "interesting" part?)
I'd use some of Bapu's posts instead.

Hope you get it sorted.

I would touch base withe police if you are getting worried. And if she is serious about getting lawyers involved I would not be posting about her on the Internet at all.

sharke

FastBikerBoy


Yep. I'd get some sort of "official" report raised even if it doesn't go any further at this point.

I always wondered where my ex-wife had got to.

She's probably out drinking with the ex-girlfriend of mine who stabbed me in the arm with a fork. 

Sounds like we have the same ex ..... Wow .... Small world