Bub
sharke
I don't know why they don't just charge an extra few dollars to people who go over a certain limit. It doesn't seem fair that someone like me, who watches the occasional show on Netflix and a few YouTube videos, should be penalized because of the people who spend every evening streaming movies non-stop while having 20 Torrents on the go.
That never works.
For example ... when the guy was here hooking us up, he tried diligently to talk me in to the 1Mb plan. He said their network was so fast that 1Mb would be more than enough on their network to stream Netflix on one TV, surf the net on a PC, and use Vonage, all at the same time.
Of course, being around the block a few times, I didn't believe him, and told him I would be a heavy user and insisted he set me up with a 3Mb plan. Still slow by today's comparison, but fast for out here in the sticks, and faster than anything I've ever had.
Worked great for a couple months ... then slower, then slower, then slower. Called and complained because we were totally down 10 times. They said someone from the U.K. was doing a DoS attack on one of the three users on my section of the network and it shut the entire network down.
I don't consider myself a heavy user. I watch 2, maybe 3 standard definition shows a night on Amazon Prime, and during the day I just hang out here on the forum, and watch maybe 10 youtube video's a week. Long story short ... I paid extra for a faster connection because I considered that being a heavy user and I'm still getting crap service now, just like I would have got with the 1Mb connection. And I paid a year in advance ... and have it in writing that they will never throttle my connection down.
I pay extra for "Turbo" Roadrunner and while these online "speed tests" always show a speed of around 18-20mbps, I'm obviously not getting that when browsing sites. In fact it feels no faster than the Earthlink connection I had 5 years ago. Not only that but my monthly fee has gone up from around $48/month to $62/month. First of all they started charging $4/month for "modem rental" last year (a BS charge if I ever heard one), and then apparently some various "discounts" that they've been giving me before have expired, hence an increase of almost $15/month. And this, for a service which is getting worse and worse. They didn't even bother sending me notification of any increases, except the modem rental fee.
I've also had shutdowns on a regular basis over the last 7 years. It just goes off. Sometimes it comes back on the next morning, other times I've had to wait 4-5 days for a technician to stop by. One time, they sent over this thug moron who told me that it was my computer which was at fault. I pointed out that I have a desktop and 2 laptops and they all have the same problem. He got right in my face, snorted, and said "are you calling me a liar? Are you saying I don't know what I'm talking about"? Luckily he was about 2 feet away from my open apartment door, so I pushed him hard and then slammed the door in his face. He kicked the door, yelled a racial epithet, and that was that. Time Warner Cable New York FTW!