The saddest part seems to be, despite what we all thought, there was a solid plan for the free updates for life that could have worked really well, driving sales of cool add-on components. Also known as the Image Line model (they use with FL Studio) which is a great success. Only it got trashed by complete mismanagement. Imagine how great that would have been for the product and for us if it had have been managed properly and continued. I'm even more pi*sed off now I know what we could have had.
We also found out why the email support vanished.