I dont believe iTunes alters the audio either but they do have a feature called 'Sound Check' that is built into their playback software. It was mentioned in the SOS article I think. Apparently they were not prepared to give up what the value was but Bob Katz seems to think they are normalising all material to a -16.5 LUFS standard.
So this is roughly 6 dB higher than -23 LUFS. So iTunes analyses the overall level and makes an adjustment. If a track is at -23 LUFS then it is adding 6 db or so. But tracks that are heavily mastered to be very loud end up getting huge amounts of attenuation. What ends up happening now is those tracks end up sounding a little quieter than others that are not slammed. They also end up sounding 'small'. Great news I reckon.
Hopefully it means that mastering engineers once they realise this will have to stop mastering so loud once and for all. Apparently 'Sound Check' does a rather good job with lots of material and makes everything playback at a much more even volume etc. It is meant to not change the dynamics within the music just raise or lower the overall level to meet its own standard.