I think they listen in terms of profit. No matter what it's a buisness and they need to make x amount of dollars profit. Most buisness plans involve doing better profit wise each quarter or year.
So in regards to what the customers needs are If they think they will help sales ....Then yes they listen
If the customers needs wants or demands won't generate a profit or cause profit to decline .... Then they don't listen ... Or they listen but don't do
Cakewalk products are great ...I use them
But the bottom line is money ...and cakewalk existence is to make money
If if we don't like that truth ..... It's that