No you didn't.

I was making a point. Nobody that makes videos include these issues.

You're not sure why he would include them......I say the bugs should be included.
Of course he's selling.....just like Cake. Obvious why they wouldn't include them.

Well if they're not listening they could  watch a movie- Live and in color - just like
I said in the thread I posted....oh yeah ....HD 3D too.

To me....all the talk is like somebody that just keeps telling ya the movie over and over...
I'd like to watch it...that's all.

When it comes to listening, why on earth have we not got our colour customisations back?

I read somewhere upstairs that it's "quite difficult to do".
 
Uh?
 
When you think of the incredible things that SONAR can do, like computing countless thousands of audio calculations at 9263bit* floating point in tiny fractions of a second, while routing it all in real time through complex send and bussing options and CPU intensive VST's, it sort of makes you wonder doesn't it.

Arrrrrrgggggggggggghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh^TM
 
 
 
 
 
 
* I may have made that bit up
 
  
 

+1 Straummy.  benstat and panu can do it, why can't cake?

SteveStrummerUK


When it comes to listening, why on earth have we not got our colour customisations back?

I read somewhere upstairs that it's "quite difficult to do".
       

Was that from a CW staffer? Or just a spec-a-later?

SteveStrummerUK


When it comes to listening, why on earth have we not got our colour customisations back?


  
 

because this is illegal in some states. Some may say it's software racism.

Don't know about X2 but, I was under the impression that Cakewalk had finally listened to our (Mac users) plead to port Zeta to Mac.

When I venture in the Instruments Forum and see the number of reports of issues w/ Zeta and other instruments on my platform - problems which go as far as an installer that won't work - I realize two things.

1st - how great those forums are in terms of peer to peer support, as long as the users base is consistent enough.

2nd - how cool it'd be if Cakewalk officially dedicated some resources to their forums. 

In all those threads about Zeta and other instruments on Mac, only 2 or 3 times did someone from Cakewalk chime in to ask a question, never to get back. I don't blame it on them, as I know that employees participating in threads do so freely, w/ no formal obligation, and that Cakewalk prefers to have a dedicated channel for official support. 

Still, particularly in the case of a "new" product like the Mac version of Zeta, I feel it'd be wise to dedicate resources to follow up w/ the new users here on the boards. You know what they say about first impressions...

From my days in customer services, one thing that earned me constant praises and many awards wasn't so much that I could fix every problem or get everyone all that they wanted, far from it. Instead, it was a simple rule I had set myself to acknowledge every request or report sent my way and to punctually get back to my customers and tell them where we were at, so that they didn't feel left out in the cold. 

Doing so, even when we were going through rough patches, it kept dissatisfaction to a manageable level. 

I think it's a paradox to think that whenever I have an issue or a question regarding an IK product, I can just post it here in the software forum or pm IK Obi and get a reply - usually w/in a few hours, at most. Whereas a thread about the lack of a manual in Zeta for Mac will simply drift out of sight.

Bug reports and tickets are cool, but a bit of personalized answers to questions goes a long way. Showing the customers that you listen to them isn't only a matter of including user requested features in your applications - after all, that's more of a simple rule of survival. It's about communication. In these days of social medias, I think many companies may be starting to realize that.  

Beagle

as far as Roland goes, cake staff keeps stating that roland doesn't have anything to do with their every day operations.  they are still an "independent company" under the roland sheild.  so it would seem that roland does not give them a budget, but they operate on their own budget as before the roland takeover "partnership."

Yeah, that's the exact story the company that bought the company my wife worked for gave, only to dump them 4 years later when they fell below the 150% minimum profit margin they required of all the companies under their "shield".

The reality is, now that Cakewalk has investors, they are more than ever driven by profits and ways to make money and keep that revenue stream open and flowing. Can you say Pro Channel Modules anyone? And there's nothing wrong with that at all ... but anyone who says they are just affiliated with Roland and that doesn't effect their business operation is not being entirely truthful with you.

Does anyone here really think Roland is going to 'partner' with a company just because they are nice guys? Hell no ... like Mooch said, it's all about money. Don't let the fact that they are doing what they (and we) love to do to make money cloud things.

Usually you don't affiliate with another company unless you have to, or you want to get more exposure in a market. Now ... the question is ... were the people running Cakewalk smart enough to secure enough revenue to keep Cakewalk afloat if Roland decides to part ways?

Bub, I can agree with you mostly.  but I'd rather not get into a rant about the Roland/Cakewalk relationship or how driven they are to make a profit.  I'd rather just stick to the subject about whether they "listen" to their customers or not.

personally I think they do listen to their customers more than other companies do.  Steinberg and Avid couldn't care less what I want on my DAW.

There are some things, however, that they don't listen about like MIDI, drum tracks (still MIDI related), Staff View, PRV, and dozens of other feature requests I'm sure I'm leaving out.

Well, they did eliminate the "automatic" select all events upon entering PRV in X2.

That change in X2, IMO, was a very very very good thing. That was a frustrating X1 "feature".

Beagle


Bub, I can agree with you mostly.  but I'd rather not get into a rant about the Roland/Cakewalk relationship or how driven they are to make a profit.  I'd rather just stick to the subject about whether they "listen" to their customers or not.

personally I think they do listen to their customers more than other companies do.  Steinberg and Avid couldn't care less what I want on my DAW.

There are some things, however, that they don't listen about like MIDI, drum tracks (still MIDI related), Staff View, PRV, and dozens of other feature requests I'm sure I'm leaving out.

No rant, just replying to a post and giving examples. :) And once again, I went to great lengths to make that post not seem like a rant because of past experience. :) Damn it! I failed again! LOL! :) I don't know why, but when I see a thread that interests me, I usually read them from newest to oldest post (other than the OP), and reply in that order. Probably part of the reason I play left handed too. Doh! :)

I would venture to say they listen to people in actual studio's where they have placed their software in real-world environments. Not Bapu and Bub's basement studio's if you know what I mean ... it's kind of hard to take a guy seriously with 40,000 meaningless posts of "Ja" and "Am" and one with an avatar of an ax in his head. Could you imagine how much time it would take to weed through all the "Ja's" to find something meaningful (to Cakewalk) ... if there even is?

I think people in real world environments like Danny, and a couple of others who actually have professional studios have a far greater influence on them. As a matter of fact, I know for a fact they do. Danny got the global on/off for the Pro Channel implemented almost immediately upon request. The other thing is, they aren't as vocal about problems as guys like me are, because they have a greater arsenal of tools to work with and come up with 'other' solutions to Sonars problems because they are running a business and not sitting in their basement smashing on their keyboard for 198 hours trying to fix snap to grid, or v-vocal, etc etc. So when they do say there is a problem, it's effecting their business and Cakewalk will step in. Again, like Mooch and I have said, money talks ... bull$**** walks. You work with the guy who you know is going to keep coming back to you because his business is set up around you.

All I have is Sonar, if it doesn't work, I'm SOL. So, I complain a lot, while other don't, and guys who complain a lot are taken less seriously and ignored and that's another dynamic to who gets listened to and who doesn't.