• Coffee House
  • cakewalk has "an ear to our customers..." (p.5)
2012/09/26 14:48:40
SteveStrummerUK
bapu


SteveStrummerUK


When it comes to listening, why on earth have we not got our colour customisations back?

I read somewhere upstairs that it's "quite difficult to do".
     
Was that from a CW staffer? Or just a spec-a-later?

 
[feverishlystrummaging] Danny alludes to it in THIS POST (#37) Edwidge [/feverishlystrummaging]
 
Looks like the source is genuine enough.
 
 
2012/09/26 14:55:25
bapu
Bub,

On a humorous note I agree with your assessment (40K of drivel and an axes in the head), but.......

With a thread dedicated to a real issue where 25 others have agreed that a problem is real and submit bug reports to that effect (and one of them is Beagle with 40K of meaningful posts) one would hope that 

a) they would take notice and at least tell one of those 25 people that bug has no merit, will be fixed at a later date or request more detailed info or receipe
b) realize they do not have to even care how many posts anyone has (nor have to search them for any reason)
c) all of the above

2012/09/26 14:56:41
bapu
SteveStrummerUK


bapu


SteveStrummerUK


When it comes to listening, why on earth have we not got our colour customisations back?

I read somewhere upstairs that it's "quite difficult to do".
     
Was that from a CW staffer? Or just a spec-a-later?

 
[feverishlystrummaging] Danny alludes to it in THIS POST (#37) Edwidge [/feverishlystrummaging]
 
Looks like the source is genuine enough.
 
 

Thx mate.
2012/09/26 14:58:35
SteveStrummerUK
bapu


On a humorous note I agree with your assessment (40K of drivel and an axes in the head), but.......

"Post count matters not to Cakewalk"
 ~ Straummy (2012)
2012/09/26 15:06:15
bapu
SteveStrummerUK


bapu


On a humorous note I agree with your assessment (40K of drivel and an axes in the head), but.......

"Post count matters not to Cakewalk"
 ~ Straummy (2012)

CHORTLEx2!!!!!
2012/09/26 15:16:02
Beagle
bapu


Well, they did eliminate the "automatic" select all events upon entering PRV in X2.

That change in X2, IMO, was a very very very good thing. That was a frustrating X1 "feature".


Yes, I've heard they fixed that and that's good that they did, but it's only a small part of the PRV / Staff / MIDI requests which have been made.
2012/09/26 15:20:35
Beagle
Bub


Beagle


Bub, I can agree with you mostly.  but I'd rather not get into a rant about the Roland/Cakewalk relationship or how driven they are to make a profit.  I'd rather just stick to the subject about whether they "listen" to their customers or not.

personally I think they do listen to their customers more than other companies do.  Steinberg and Avid couldn't care less what I want on my DAW.

There are some things, however, that they don't listen about like MIDI, drum tracks (still MIDI related), Staff View, PRV, and dozens of other feature requests I'm sure I'm leaving out.
No rant, just replying to a post and giving examples. :) And once again, I went to great lengths to make that post not seem like a rant because of past experience. :) Damn it! I failed again! LOL! :) I don't know why, but when I see a thread that interests me, I usually read them from newest to oldest post (other than the OP), and reply in that order. Probably part of the reason I play left handed too. Doh! :)
 



I would venture to say they listen to people in actual studio's where they have placed their software in real-world environments. Not Bapu and Bub's basement studio's if you know what I mean ... it's kind of hard to take a guy seriously with 40,000 meaningless posts of "Ja" and "Am" and one with an avatar of an ax in his head. Could you imagine how much time it would take to weed through all the "Ja's" to find something meaningful (to Cakewalk) ... if there even is?
I think people in real world environments like Danny, and a couple of others who actually have professional studios have a far greater influence on them. As a matter of fact, I know for a fact they do. Danny got the global on/off for the Pro Channel implemented almost immediately upon request. The other thing is, they aren't as vocal about problems as guys like me are, because they have a greater arsenal of tools to work with and come up with 'other' solutions to Sonars problems because they are running a business and not sitting in their basement smashing on their keyboard for 198 hours trying to fix snap to grid, or v-vocal, etc etc. So when they do say there is a problem, it's effecting their business and Cakewalk will step in. Again, like Mooch and I have said, money talks ... bull$**** walks. You work with the guy who you know is going to keep coming back to you because his business is set up around you.


while I do understand bapsi's next reply to you, I think I agree mostly with this.  I think some "customers" have more "weight" than others when it comes to what they listen to.
 
 
All I have is Sonar, if it doesn't work, I'm SOL. So, I complain a lot, while other don't, and guys who complain a lot are taken less seriously and ignored and that's another dynamic to who gets listened to and who doesn't.
 
 
I don't have a way to really argue that point, you could be correct!  As I said, I do believe that some customers carry more weight than others when it comes to what they listen to.


2012/09/26 15:38:54
Bub
bapu

Bub,

On a humorous note I agree with your assessment (40K of drivel and an axes in the head), but.......

With a thread dedicated to a real issue where 25 others have agreed that a problem is real and submit bug reports to that effect (and one of them is Beagle with 40K of meaningful posts) one would hope that 

a) they would take notice and at least tell one of those 25 people that bug has no merit, will be fixed at a later date or request more detailed info or receipe
b) realize they do not have to even care how many posts anyone has (nor have to search them for any reason)
c) all of the above
A) Yeah, but which 25 people sent in bug reports? 25 Danzi's or 25 Bubpu's?

B) I disagree for several reasons ...

C) ok. :)



2012/09/26 15:48:20
bapu
Bub
A) Yeah, but which 25 people sent in bug reports? 25 Danzi's or 25 Bubpu's?

I believe Danny himself commented on the thread. Don't know/remember if he chose to submit a bug report or not.
2012/09/26 15:54:33
bapu
IIRC he stated that the "bug" doesn't affect him because of how he sets up drum templates and if I chose to do it the way he does it would not "bug" me either, but I chose to work differently (not better or worse, just differently) than Danny does when it comes to MIDI drums.

I do totally understand and get why Danny does what he does and I can see why it is his flow. It's just not my "flow".
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