Bub
All I have is Sonar, if it doesn't work, I'm SOL. So, I complain a lot, while other don't, and guys who complain a lot are taken less seriously and ignored and that's another dynamic to who gets listened to and who doesn't.
This is an excellent point, some people including myself actually get frustrated and passionate about certain problems that persist and a spokesperson my big up the plus sides and will be con****ously absent about discussing something that is undoubtedly a problem.
So I'm more prone to ranting but it's basically coming from a place where I actually give a damn.
Then there are those that are less discerning or are not affected by a particular problem that can't resist painting you up as a 'hater' which of course compounds the frustration. They seem to be just happy that a regular new version comes out regardless of whether it is the complete turkey that the original X1 was. Even in the end X1 didn't actually do anything that wasn't already possible in 8.5.3 all that happened ultimately is I managed to avoid the issues the required 4 major patch release and the intermediate nickel and diming that went on with Expanded which has since been fully incorporated.
To my mind those people to more of a disservice to the product than the so called 'haters'. To me that mentality has less to do with having high expectations of a product that performs well and seems more like wanting a sequel to a game with new levels.
So whether a company is percieved as 'listening' isn't that important to me when it comes to taking into account that kind of thinking, but having a clear strategy of how to steer the company and the product forward, is.
Coming up with something winning that nobody else thought of is more something that would excite me to see in Sonar. Real innovators get people listening to them not the other way round.