timidi
I think they listen while keeping their business model in mind.
JMO.
So you're suggesting that if they make money they do not need to listen to customers, but if they are not making money they will start listening? ...
HEY GUYS ... STOP BUYING!
(Hehe)
Not sure that's healthy. The history of "software" is people that do not listen because they "know" and you "don't", and they expect you to pay them for their time, and of course, we never pay them enough!
IF, you are as good, as nice, and as caring and careful as you can with your investment, you would be totally stupid to not listen to everyone ... with one problem ... it has a tendency to scramble your brains and you lose sight of things or even the ability to tell ... when someone is right or not!
I kinda learned this with John Lennon on an interview ... everyone is your friend, and then everyone this and that and all of a sudden you can't even make up your mind ... and it's true ... IF you are not centered inside, you WILL NOT have the ability to see it correctly, but then, if you are not smart enough to know the difference?
That's another story, isn't it? Then we're talking about some personality thing or other, aren't we? And you hope that you can make a business decision that is right instead of a half baked emotional decision that is wrong!