• Computers
  • Solved-(THANKS Fireberd and Spacealf) Dell WINDOWS 7 Software ??? (p.3)
2012/12/14 15:40:27
fireberd
This is supposed to have Intel integrated HD Video, available on the DVI connector.  The BIOS should automatically detect if the Video is plugged in or not and if there is no video card plugged in it is supposed to default to the on board video.  One Caveat - it could be this motherboard does not have the on-board video feature.  The Dell documentation says its there but I've seen the same model (I have no info on this model) with different motherboards (features) depending on how it was ordered/configured at the factory. 

You can reset the CMOS Memory (BIOS) back to factory defaults, either with a motherboard jumper pin (with the PC powered off) or just remove the CR2032 battery (with the PC Powered Off) for at least 10 minutes.  If the BIOS had a problem and not switching the video the reset may take care of it.   
2012/12/14 16:30:38
digi2ns
Guess ya didnt seee my post on the other site LOL

I found a spare NVIDIA GeForce 7800 OC laying around so I swapped them out and ran the Recovery again to make sure everything went well.

Long story short
The Video card was the hardware problem as far as Monitor Going to sleep.

What I didnt catch was McAfee was the installed antivirus software. It expired Dec4 shortly before the HDD crashed and needed replaced. 
I think after I replaced HDD, reloaded the software and put my password on the setup for the network, I got a wonderful virus and some malware keeping Windows from doing anything.

FUNNY thing is I got a phone call from Nevada and the guy said he was with Windows Support and went into a big long speel and went over the computer with me.  He started sounding like a salesman and got real pushy when I started talking about taking it to an expert to have everything cleaned up and reloaded.  
I asked for his phone number so I could call him back after he tried to sell me Software License Keys and other crap and he got real standoffish and kept on with his sales pitch.  In the mean time I reached down and yanked the power cord out of the wall.    As we were talking he asked if I got disconnected.  I told him nope it just DIED on me.  He got pushy and kept on asking to get it back up, so I kept on asking for a number to call him at.

Finally I just hung up.  Cant believe how fast he called back from a different number listed as unknown. I let that go to voice mail. Then he tried AGAIN.  No more since though.

To make along story short,  the HDD Crashed and Replaced it.  The video card crapped out and replaced it. All hardware issues are resolved I believe.

Now I just have a CORRUPTED computer.  Wonderful    Dang crooks/gangs

Gonna take it to town and let them try and get it cleaned up and running right before I do anything else.

Funny McAfee didnt throw up messages for me.  Maybe it happened when I wasnt down there watching.
2012/12/14 17:49:05
slartabartfast
The guy from Microsft is a scammer. Two giveaways. 
1 Microsoft is never that helpful, and will never call you, since there is then no way to make you wait on hold for hours.
2 Microsoft will not offer to help without getting paid.

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx


2012/12/14 18:03:30
fireberd
Glad to hear the hardware has been resolved.  From the symptoms, it had to be the video card.

The corruption?   Download and run Malwarebytes for the malware/spyware.  http://www.malwarebytes.org/

The Microsoft Security Essentials and Malwarebytes are my "Security Suite". 
2012/12/14 19:32:23
spacealf
You usually can also start up an anti-virus program or root kit program (for rootkits) and check out the computer completely before the OS starts. I suppose some people think the anti-virus only runs when the computer is in the OS. It can run before the computer starts up and loads up the OS so anything there can be caught. Sometimes some false messages may come up, but usually those can be thought about and discarded. If nothing else, they all can be written down (by hand) and checked out when the computer starts, or the anti-virus will lock up the bad ones in its vault before the computer starts up to get into the OS. I had an old video card that the grease between the GPU (like the CPU) and the heat sink only quit working while playing a computer game, otherwise the video card would work okay. It was either replace the dielectric grease so it made contact there or else get a new video card. So, since a video card better than that one was cheap enough, I replaced the video card. It wore out after 4 years of use though so.........I guess sometimes some are not made so good anymore. The screen because of the fault not cooling off the video card then playing a computer game would make the screen go black!
2012/12/14 20:45:09
digi2ns
Ive been looking at the exact setup today Space,

Microsoft has some free tools and so does McAfee that will run first then boot the system up and catch it all supposedly. Been trying to wrap my brain around it.  I believe the McAfee is burn to disc then boot from the disc at startup.

I did try your suggestion Jack on the malwarebytes but it didnt find anything. I suppose it might think its ok because it was there when I installed and ran it?

I seen another option to have an external dock for internal drives and run it as an external HDD and let another computer scan it just like anything else you would plug in USB wise into another computer. Then I get into buying more stuff that "might work" LOL

Im really starting to hate McAfee and believe once I get it all sorted out Im going to do like Fireberd suggested with Security Essentials and Malwarebyte 
2012/12/15 07:57:44
fireberd
A "clean" install is the next step.  No need to mess around with the recovery and the problems.  You will be running in circles, spend weeks, and may never get it completely resolved, if the virus or whatever is as you say it is.  Some even corrupt the boot record and if you try to fix it it wipes everything out anyway. 

The ONLY way, at this poinht, is the clean install which involves reformatting the hard drive and installing as I've previously noted.

If you are maintaining your security software (up to date) and doing regular scans, you shouldn't have to scan when you boot up, etc.  I have a paid version of Malwarebytes and it automatically updates and scans every morning at the time I set.  Same way with Microsoft Security Essentials it scans weekly on an automatic setup and if I think its needed I can set it up to do daily scans.    
2012/12/15 11:50:51
digi2ns
OK  Im surrendering to the Software Pros at PC Direct in South Bend.  



2012/12/15 17:09:44
digi2ns
Well he said a few days to get it straightened out.

I think it will be $70 well spent (as far as the frustration of not having all I need to do it)  

Ill let ya know how it turns out
2012/12/15 17:41:45
digi2ns
fireberd


Glad to hear the hardware has been resolved.  From the symptoms, it had to be the video card.

The corruption?   Download and run Malwarebytes for the malware/spyware.  http://www.malwarebytes.org/

The Microsoft Security Essentials and Malwarebytes are my "Security Suite". 

I was comforted to hear when I took it in that these two are the ONLY things they will put on computers they work on.


NO MORE NORTON or McAfee for me.   Never ever never  
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