Actually, I've had pretty good luck in my experiences both at Sam Ash in NY and Guitar Center here, w/ the exception of one time in the Pro Audio dept at Sam Ash when my usual sales guy wasn't there.
Worst is, I was shopping for some serious gear and that's one one time where they could have influenced my decision, but I walked away after asking them 2 or 3 questions and didn't buy a thing. I guess they
did influence my decision. :)
Beepster - yeah, that's probably what I do. The least I have to go out, the better. And my wife and I are both Amazon-aholics.