I use to make good money fixing people's systems after they used CCleaner.
Could be that they already had issues that they were desperately trying to fix - but on the other hand when you find a gun in the end user's hands and he's already shot off both his feet it doesn't take a lot of imagination to guess some of what happened.**
Now that I'm more corporate service oriented I don't see it as much, hopefully it's gotten better.
**side note
I learned early on never to bad mouth the previous tech.
People would often say the previous tech tried to install this or fix that - the previous tech often turned out to be either themselves, a close relative (such as husband), coworker, friend or even their boss.