Download and install the latest Focusrite driver from the support page.
Install it,
Re boot computer
Turn on the Interface and make sure Windows pops up a notifiction that it has recognizedthe device and it is good to go.
Click on your speaker icon and open the control panel
Make sure the Scarlett is the default audio device and is checked green.
Now it will work.
What can happen is another audio driver takes control like HDMI audio so a lot of use disable that in Device manager.