• Hardware
  • New Audio Interface - Focusrite Scarlett 18i6 (p.3)
2011/07/06 08:51:18
whack
Good to hear NW Smith,sounds straightforward from your post.

I tried reinstalling all again,still got blue screen,although when it rebooted itself it seemed to work fine?!,man quirky or what.

Besides this, if anyone could give some info on the latency when they get a chance.Its set to 10 ms by default in the scarlett ASIO panel, but I get a slight delay when recording vocals and MIDI so I went much lower yielding better results. Is is practical to put this buffer size to 0 ms??

Cian
2011/07/06 10:55:56
greg54
NW Smith


Before installing it, I disabled my existing sound card and went on line to the Focusrite Website and downloaded the latest software.




Are you talking about the Mix Control?   That's the only download I see for the 18i6.
 
Greg
2011/07/06 13:58:18
rainmaker1011
Greg, the MixControl download on the web includes both MixControl utility and drivers, so practically it is the only download you need.


Cian

I run my Scarlett at 4ms latency and this setting is pretty stable on my system even while running larger projects (10 tracks, 4 VSTis, unfrozen...).

10ms buffer is too high I think, that must result into a huge roundtrip latency, and that is why you get a delay while monitoring vocals. Do not be afraid trying buffer values lower than 5ms, in case you start getting drop-outs or crackles, just increase it one step higher. 

But, firstly, I wish you luck in solving the drivers issue. 
I am just curious, how long have you been running your actual Win7 installation? How old is it? Maybe your system is "full of old drivers/files/registry entries" that interfere with Scarlett driver. And in that case Win7 reinstall would be the only cure. I personally consider reinstalling Win7 the most efficient and effective way of solving PC problems. It usually takes me two full days to install every software back (I do not use Backup imaging SW, I know, poor me) but many times it costs less time and lost nerves :) than endless struggling with unsuccessful installations and BSODs etc.
2011/07/07 09:27:42
NW Smith
greg54


Are you talking about the Mix Control?   That's the only download I see for the 18i6. 7






 
Greg






Yes, I am talking about Mix Control.  I got the latest version from the Focusrite website and installed it.
2011/07/11 10:30:31
rainmaker1011
Any news Cian? 
2011/07/11 18:06:26
whack
Hello marek, thanks for checkin up!

Did get a reply from focusrite, whom requested the dump file analysis, they also said they had one person who experienced problems when the MIDI cables were plugged in. Although this didn't work initially, I have had success in the last few days by making sure MIDI is plugged out and I disable my AVG antivirus before plugging in the USB cable, although I wont hold my breath just yet...Ill see if all is still well in the next few days and see if Focusrite respond in the meantime..

Ive managed to make some music and for what time I've had it is working as I expected!

Cian
2011/07/12 03:37:53
rainmaker1011
It looks promising then. :) It is good the know that Focusrite support is trying to help.
Am I understanding it right, that now you cannot use Scarlett as a MIDI interface?
2011/07/12 05:47:14
whack
Yea am happy they got back and that Im actually dealing with a person..not "focusrite".

No I have been using the MIDI fine, just that it can't be plugged in before/while Im plugging in the USB. i.e. just plug the midi in after Ive connected the USB cable.

Cian
2011/07/17 18:15:22
linenoise
Cian and Merak,

Here's a little snapshot of what I've been dealing with regarding the driver and 8i6 Scarlett. I went through all of the driver fiasco and blue screens. I'm not actually a Calkwalk user, but created an account here to share my Scarlett experience which has yet to be resolved. 

I purchased the unit from Sweetwater and pretty much exhausted tech support options there. They've done everything they can do. I've not had the opportunity to even try the mic pres and line inputs because I've been doing so much focus on the midi issues I've encountered. 

I may very well be the one person having midi issues that tech support referenced when speaking to Cian. Although I haven't directly spoken with Focusrite's tech support, I have relayed and updated the following to them through e-mail. 

As far as audio performance, it sounds and works great along the lines of audio output. I will have to take time to record through the inputs which I hadn't done yet. I'm trusting that they work fine. 

Primary issue: I bought this so that I can trigger my Superior Drummer sample kits realtime via MIDI with my Roland V-Drums through my laptop and split that midi information out to record on my primary DAW. 

For the brief time that it actually works, the latency at 3 ms works great. The problem is that the driver completely drops out and I lose all sound and midi after about 3 to 5 minutes. The USB connection LED indicates that it's connected, even though the driver is completely dropped out.

The interesting part is that when I go into device manager of Cubse it sees the driver but still doesn't make a connection even after I re-select it. 

The only way I can get it to work again as two completely unplugged power cord to the unit, because you can't just pull the USB or else it will blue screen (a lesson I've already learned). I also have to shut down the software. Pulling the power cord to the unit pretty much makes pulling the USB cable a moot point. I've pulled the USB after pulling the power, and I've left the USB in as well, and it doesn't seem to matter. 

After plugging the power back in and restarting my software and attempting to record midi it has about 3 to 10 minutes of life before it blows everything out again. By that I mean it loses total functionality and sound. Basically repeating the same issue. 

What really sucks is that I purchased it specifically so that I can trigger the samples realtime with low latency while recording midi to my primarily DAW during a full session. So far, mission un-accomplished!!! 

I know that it has got to be either hardware related, firmware related, or driver related. I hope it's just the latter. I'm still waiting to hear back from Focusrite's tech support team. 

I really just wanted to share my experience on this form to see if anyone else is having the same issues regardless of the application being used. 

Again, when I'm just using audio with no midi connections, it works great. I tested playback for 5 hours straight and by letting a project play repeatedly on a loop, running internal samplers and audio tracks with no problems.

For my purposes, this unit is completely useless until I can get midi working without issue. I love the way it sounds, but for all practical purposes I've already got top industry converters coming out my ears. 

I will watch this post as I am trying to get this resolved. If things get resolved through my interactions with Focusrite, I will be sure to post my findings here. 

System specs: 
HP Pavilion dv7-4285dx
Windows 7 Home premium
i5 2.53 CPU
6 GB RAM
Cubase 5.53 (Latest Update)

Cheers!


2011/07/18 17:13:05
whack
linenoise,

I was just about to post an update of my situation, and you've just basically summed up what I was going to say!

For a start, by disconnect the MIDI connections from the interface before hooking up the USB I can avoid blue screens at start up...however....

Like you said, when I use MIDI, after about 10/20 minutes the interface totally drops out and so Sonar cannot recognise it. I can unplug the USB from the laptop, but the USB light on the interface remains lit (locked), and even if I plug it back in, the laptop will still not recognise it. Like your situation, the only way to reset this is to power off the interface, which to say the least is inconvenient not to mention that being unable to create softsynths when my creativity is peaking is highly inconvenient.

I reckon that it is totally a driver issue that focusrite certainly will look into, see link
http://www.focusrite.com/answerbase/en/article.php?id=1158

I have purposefully not got back to focusrite yet because I wanted to gather some more solid diagnostic info, but I will do it now, cos it seems we have the very same issue (I too have windows 7 home premium if thats a link!). Its a pity, I just shelled out 300e for this stuff and it appears to be a nice little bit of gear (the audio end works great).

I will report back with any info,

In the meantime, I think it would be no harm for you to also contact them using the following details;

email - scarlettsupport@focusrite.com
c/o - Chris Ready (Focusrite technical support team)
Case number - 101010 (thats my query number)

Regards,

Cian
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