Could be Baps...
That's part of the problem. They release something
and then you get no support, no add ons, no nothing really.
It's pretty sad to ask a premium dollar for something, and then just
let the product sit dormant. Even if you didn't get the
original response you expected, you NEED to show
that the product is WORTH investing in to others!
THAT is how you get customers...not by letting it sit and rot...
That certainly doesn't "help your sales"...that's for sure.