Yesterday I called tech support at my new Medical set up because I couldn't access the site they sent by email. It had important info so I let the tech get me in. To do so she said she had to tweak my browser to get it right. I told her my phone crashed and I have a new phone and number. I asked if it would mess up anything she said she knows what she's doing and her changes would not affect anything. NOW I can't get into any of my emails. Neither of them. One was Yahoo and the other was Gmail. Because I have a new phone number I can't verify or receive codes to get in. Does anyone know what I can d do to access those emails? Please help!!!!!!!!

Hi,
 
Maybe check with your phone folks and see if they can recover your number (if it has not been given to anyone else yet), and then have it forward to the new number ... so you can get your information.
 
In general, for security purposes, this can be a loophole, and this is the reason why you have to maintain a "main" email address, and forward the emails from those Gmail and Yahoo addresses to it, so you can get your stuff. 
 
I am not sure that any tech support is going to help you otherwise on these things ... the worst part of the ISP world is how they don't give a **** about your email or mine, and even in Crumcast land, you can't "save" the emails, because it forces a html page, and when you open the email a month later, you can't, because the majority of that html crap no longer exists. I really wish that some hot shot lawyer from Berkeley or Stanford, would nail these companies for the email stuff and the lack of respect and understanding, even for the saved stuff on one's email account, but these should NEVER be saved on their locations. You have to find a better alternative rather than trust most companies out there.
 
Same thing with cable and dsl ... your account closes and your email is gone, and you did not recover it before hand! You get punished for it, and this should not be allowed, but it is a part of the total disrespect for customers by too many geeks and folks in the computer world out there. Heck, I even got flack for helping customers in this area in my days of technical support. Emails are your problem, not mine, kind of thing ... and it's very sad all around!
 
And no Senator or Representative out there gives a ****!

bayoubill
Yesterday I called tech support at my new Medical set up because I couldn't access the site they sent by email. It had important info so I let the tech get me in. To do so she said she had to tweak my browser to get it right. I told her my phone crashed and I have a new phone and number. I asked if it would mess up anything she said she knows what she's doing and her changes would not affect anything. NOW I can't get into any of my emails. Neither of them. One was Yahoo and the other was Gmail. Because I have a new phone number I can't verify or receive codes to get in. Does anyone know what I can d do to access those emails? Please help!!!!!!!!

She tweaked your browser.  So you were accessing your email via a web browser.
What kind of phone do you have?  Most email providers also have apps to access their phones.  My Android phone has Yahoo and Gmail installed to directly access the related email accounts.  What happens to one doesn't affect the other.
 
Can you try to install one of these apps, connect it to your account, and see if that bypasses the problem?

Hi,
 
Not sure Slug ... the password identification process would be the same, and not likely to succeed, but it's worth a try. There aren't two different identification systems (I don't think ... too much work!), for emails or any account type thing on any ISP.
 
This can be done from the inside if their tech support is helpful, but on "free" emails, I doubt that they will help at all!

My phone did not work and I told the tech that. She assured me she knew what she was doing. I no longer have access to that phone so no verifications can be done 

Moshkito
Hi,
 
Not sure Slug ... the password identification process would be the same, and not likely to succeed, but it's worth a try. There aren't two different identification systems (I don't think ... too much work!), for emails or any account type thing on any ISP.
 
This can be done from the inside if their tech support is helpful, but on "free" emails, I doubt that they will help at all!

If I understand the OP correctly, Bill, the tech support messed with the Internet Browser on your phone, not actually addressing your email accounts?  The email access problem was discovered after the browser change?
 
 
Moshkito, if this is the case, I can't think of how changing browser settings would affect the email account itself.  It should just affect how the web browser reaches the email site.
As long as Bill still remembers (and didn't have the tech change) his email passwords, connecting them via the app should be simple:  Download the Yahoo app, enter your email address, enter your password, and you're done.  Same with Gmail...
Yahoo and Gmail aren't locked to phones or browsers (at least not in Canada, and it seems an odd thing to force).

If I could just get my new pc to work I would have access to my passwords but my phone number they are under no longer exist.

Moshkito
There aren't two different identification systems (I don't think ... too much work!), for emails or any account type thing on any ISP.

I've never used an ISP that doesn't have a fall-back ID checking method in case the original account passwords are lost or forgotten. Admitedly my first was Demon Internet back in 1992 when it was the first to offer full home internet access (with no requirement to run 'their' software either), and more recently a "business" account with Gradwell for a few years after Demon had been sold on too many times. Neither were/are your bog standard bottom draw ISP I guess.

I've not heard of email access being tied to a specific phone number, if it is that's asking for trouble. Phones break or get lost or stolen all the time. Large companies like EE would have thousands of customers losing access to their email every year. Not the kind of reputation that generates recommendations that.

Never trust tech support. Find a free PC tech forum and post your issues on those. Theres lots of them that are active.