I am by NO means up to speed on video in Sonar.
There are now 2 engines, and some video works on one or the other, and some video may not work at all.
Sooooo, check your format and post back, and we can try to help you figure a course of action. It likely just needs conversion into some other format, as far as I am aware. The other choice would be to try to switch to the other video engine and see if that does the trick.
Bob Bone