Both interfaces went into the same usb port?

Do you have another PC.to.try the audio interface out on? If you do try that and see if it works with that PC.

Just trying to offer suggestions to help trouble shoot the problem.

What about the Windows mixer? Have you looked at it?

Myself excluded, there's a lot of good brain-power here to help, but really need some specifics to keep everyone from chasing their tails. What does the track play-back meters show when you play the track back? Is the track routed to a master-bus or straight to the quad-capture (outs 1&2 or 3&4 spdif). There was a firmware update for the quad and new drivers for windows 8. Are you on windows 8? Are you on X1d (or e)?
 
Sorry for all the questions but the more info you can supply the easier it will be to deduce the problem. Good luck.

Steve is right!

Is Sonar in ASIO driver mode and are you using the latest drivers from Roland?
Is there any "mixer" app for your interface lurking in the system tray where you might adjust things?

Are you using a mic that requires phantom power without supplying any?

Have you checked the settings on your interface's mixer applet?

Sanderxpander
Is Sonar in ASIO driver mode and are you using the latest drivers from Roland?
Is there any "mixer" app for your interface lurking in the system tray where you might adjust things?

Are you using a mic that requires phantom power without supplying any?

The phantom power angle is worth checking into...

Different interface. Same problem. It has to be the PC I feel.
 
Have you disabled the onboard sound?
control panel / sound / recording / disable all except the quad capture.
 
Also disable the onboard mic. That caused me some grief on my HP laptop.
 
Someone will come up with the right answer if you supply full details as said above.
 
Cheers / Dave.
 
 
 

Yeah, first things first you'll need to share with us the actual dB level of the signal you're seeing in SONAR whilst recording. Somewhere (I suspect the interface), there's something set wrong that is padding your signal. But what you "see" isn't the best data to troubleshoot as far as waveforms go. Give us numbers. Put SONAR into record mode and input echo on and strum your little jammy jam and tell us what the level is on the meters in SONAR.
 

I

After skimming through all the comments I did not notice any mention of the interface's OUTPUT level.
 
The 1st thing I do before recording is arm the track and check it's meter level as I produce the input sound. If it's low I increase the interface's output.
 
If the mic or instrument is going into a submixer before going into the interface, I will check it's output as well.
 
Just a side point but, in the real world, you could simply increase the Gain knob at the top of your recording mixer. But Sonar's Gain knob does not work that way.
 
Steve