I've posted before about this and I've been in touch with CW tech support, but the problem still persists.
 
I'm running Windows 7, 64-bit, sp1 with 16GB RAM.  I've got Sonar X3e installed (64-bit).  I have about 11 plugins, including Dimension Pro, Ozone, Massive, Reaktor, Kontakt and others, most of which are 64-bit and they're running fine.  Even a 32-bit synth, Tera, is running fine under JBridge. 
 
But when I install Z3TA-2.1 64 bit it crashes Sonar after a few minutes.   The 32-bit version works fine, but I can't dock it.  And, when Sonar crashes, I can't get it out of memory for about 10 minutes, even when I try to end the process using the Task Manager...
 
I've tried:
 
1.  Uninstalling Z3TA multiple times (and cleaning out all registry entries as advised)
2.  Turning off the network adapter and Microsoft Security Essentials
3.  Adjusting Sonar parameters in the audio configuration file
4.  Submitting dump reports to CW
5.  Reinstalling Microsoft Visual C++ redistributables as per CW advice
6.  Prayer to the Digital Deities
 
Everything else is working fine--no other problems other than some known minor bugs with effective workarounds. 
 
Any suggestions?
 
p.s.  I also installed Z3TA-2.1 64-bit on another machine with Sonar X3e installed.   It too crashes after a while, it is the only thing that makes that machine crash too.  Also, this problem has persisted through several older versions of Sonar, including X2 and earlier versions of X3. 
 
Thanks for any help that might come.
 
Jerry
www.jerrygerber.com
 

What is the full error message under the Windows event viewer?
Would be nice to have some details about your hardware spec as well in detail (see my signature).
Please also run windows update several times and look at also installing the optional updates.
 
Thanks
 
Alex

Never had it crash on me and have no idea how to avoid the crash. To dock a 32bit plug-in, hold the SHIFT key when opening the plug-in UI. This will force the display of the standard VST header for the 32bit plug-in, usually behind the plug-in UI. The VST header may be docked.

scook
Never had it crash on me and have no idea how to avoid the crash. To dock a 32bit plug-in, hold the SHIFT key when opening the plug-in UI. This will force the display of the standard VST header for the 32bit plug-in, usually behind the plug-in UI. The VST header may be docked.

Thanks for the tip regarding docking a 32-bit plugin .  I'll try it.
 
Jerry
 

CakeAlexS
What is the full error message under the Windows event viewer?
Would be nice to have some details about your hardware spec as well in detail (see my signature).
Please also run windows update several times and look at also installing the optional updates.
 
Thanks
 
Alex

Hi Alex,
 
Here's the full error message in Event Viewer:
 
Log Name:      Application
Source:        Application Hang
Date:          7/21/2014 11:48:07 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JerryOffice
Description:
The program SONARPDR.exe version 20.0.5.352 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 1b88
 Start Time: 01cfa5140bd9db9d
 Termination Time: 15
 Application Path: C:\Program Files\Cakewalk\SONAR X3 Producer\SONARPDR.exe
 Report Id: 8cf7f1b2-1107-11e4-997d-f46d04aec223

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-07-21T18:48:07.000000000Z" />
    <EventRecordID>49677</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JerryOffice</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SONARPDR.exe</Data>
    <Data>20.0.5.352</Data>
    <Data>1b88</Data>
    <Data>01cfa5140bd9db9d</Data>
    <Data>15</Data>
    <Data>C:\Program Files\Cakewalk\SONAR X3 Producer\SONARPDR.exe</Data>
    <Data>8cf7f1b2-1107-11e4-997d-f46d04aec223</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>
 
I've run Windows update but this didn't fix it. The Event Viewer basically says that Sonar has crashed..says nothing about Z3TA.
 
Specs:
 
Asus P6X58D-E motherboard
NVidia graphics card with latest drivers
MOTU 2408 audio card
MOTU MIDI Express XT MIDI Interface
Western Digital 1 TB HD (OS, applications)
Seagate 500GB hard drive (for data)
16GB RAM
 

Please run the universal audio installer, and universal midi installer here:
http://www.motu.com/download
 
There is also a firmware update for your MIDI Express XT to install here as well.

Also please do a VST reset.


When testing create a new project and make sure you don't select a template (do not use the default template)
 
Thanks...

CakeAlexS
Please run the universal audio installer, and universal midi installer here:
http://www.motu.com/download
 
There is also a firmware update for your MIDI Express XT to install here as well.

Also please do a VST reset.


When testing create a new project and make sure you don't select a template (do not use the default template)
 
Thanks...

I much appreciate your help Alex, but are you just guessing in terms of solutions this this issue?  Do you have experience with this issue and do you work for Cakewalk or another software company?  I'm certainly not trying to belittle or dismiss any expertise you have, but I am a busy professional  musician and don't want to waste time or, worse, create new instabilities or problems.
 
Thanks,
Jerry
www.jerrygerber.com

I have been in many different IT jobs for over 20 years, and have a degree in IT and have worked in Silicon Valley, not that it particularly matters. I've also been a sound engineer. I do not work in Cakewalk but I've been troubleshooting in these forums for some time now.


What you have here is a crash that others are not experiencing, therefore I'm thinking that it is likely there are other external factors involved. Updating drivers/firmware and windows update often resolves stability issues. Dodgy drivers/firmware can crash anything, even specific behaviour with specific software and plugins. The event viewer BTW is not pointing to a specific DLL which adds more fuel to the fire.

You can always roll back drivers if you really want to.

Please try #6, the VST reset has resolved issues like this in the past as well. I have no other suggestions right now. You need to rule this out as a factor. You have supplied no smoking gun.


> Also, this problem has persisted through several older versions of Sonar, including X2 and earlier versions of X3.  
 
And the common factor with all these is that you are probably using the same drivers, or the same old projects? I also recommended testing with a new project without the default template to cover this scenario.
 
Cheers.

Here's a similar sort of thread, this time it seemed it was pointing towards Dimension Pro:
http://forum.cakewalk.com...hair-out-m3069379.aspx

ta..

CakeAlexS
I have been in many different IT jobs for over 20 years, and have a degree in IT and have worked in Silicon Valley, not that it particularly matters. I've also been a sound engineer. I do not work in Cakewalk but I've been troubleshooting in these forums for some time now.


What you have here is a crash that others are not experiencing, therefore I'm thinking that it is likely there are other external factors involved. Updating drivers/firmware and windows update often resolves stability issues. Dodgy drivers/firmware can crash anything, even specific behaviour with specific software and plugins. The event viewer BTW is not pointing to a specific DLL which adds more fuel to the fire.

You can always roll back drivers if you really want to.

Please try #6, the VST reset has resolved issues like this in the past as well. I have no other suggestions right now. You need to rule this out as a factor. You have supplied no smoking gun.


> Also, this problem has persisted through several older versions of Sonar, including X2 and earlier versions of X3.  
 
And the common factor with all these is that you are probably using the same drivers, or the same old projects? I also recommended testing with a new project without the default template to cover this scenario.
 
Cheers.

I'm certainly going to try the VST reset.  The thing that causes me to believe it isn't a driver issue, is that I have Z3TA-2.1 64 bit also installed on my office machine, also Win7 64 with Sonar X3e installed (64), this particular computer is not configured for digital audio and it has a different sound card, motherboard, memory chips and graphics card than my DAW.  Z3TA is also crashing on this machine, no other Sonar problems, like on my DAW.  
 
This has been an ongoing mystery and if I weren't so compulsive-obsessive I'd just use the 32-bit version and be happy.  After all, it does everything the 64-bit version does (now that I was told how to dock it) and there's no difference in sound quality.  Memory constraints are not an issue with a soft synth that uses very little memory in the first place.
 
Thanks again!
 
Jerry
www.jerrygerber.com