Thanks for the consolation and commiseration! The deal with Acronis is that every time I start to take an image, I get to a screen with a couple of unclear choices, both of which look like they MIGHT be taking me back to a previous image—which would really be bad.
Sweetwater set up the PC but didn't really have any instructions for Acronis, which I understand: it's not their product.
I will absolutely figure this out though in case, God Forbid, I should get a virus or some other horrible problem.
In the meantime, Toontrack MUST resolve this or it will really hurt their company. The fact that they are ignoring forum posts is not a good sign. They may be heads-down working on this, but leaving people hanging with no information is NOT the way to handle it.
I am still convinced it is something to do with the audio driver set-up.