• SONAR
  • Cakewalk Help not available... uh oh... - Problem has reoccurred.
2014/06/14 06:33:26
gswitz
This morning, 6/14/2014, I hit F1 and couldn't get help in English.

2014/06/14 08:37:00
Splat
That looks like a Google translate JavaScript widget. If you are already on a page it thinks as English (whether this is true or not) it would not show it as an option.

Without a URL it would be hard to diagnose.
2014/06/14 11:16:23
gswitz
I just hit F1 from within the application and got the error.
I'm still getting the error.
On further look, it seems to have more to do with Documentation Not Found than it does with the language.
 
http://www.cakewalk.com/documentation?product=Sonar%20X3
 
2014/06/14 11:42:04
slartabartfast
One of the down sides of having your program link directly to a website for help by default. Probably the issue you are searching for has not been updated since the help file (chm) on your hard drive was created, so it should still be available there.
 
"Both the offline and the online version of SONAR X3's documentation has been updated to include new topics pertaining to SONAR X3d as well as numerous corrections from user feedback. 

We recommend clearing your browser's cache if any new topics are not displaying for you. You can also press F5 to refresh the current page you are on. The offline .chm version has been updated as well. No action is necessary for those changes. If you prefer the offline .chm version, you can set F1 to open it by default by going to Edit > Preferences > File - Advanced and selecting "Always Use Offline Help".
 
2014/06/14 12:21:34
Splat
If Cake sets up up a redirect from

http://www.cakewalk.com/d...ion?product=Sonar%20X3

to

http://www.cakewalk.com/D...ge=3&help=toc.html

....on their web server (URL rewriter maybe) all should be well I suspect.
2014/06/15 09:36:18
DaveG74
The Sonar X3 Documentation comes up not found:
http://www.cakewalk.com/Documentation?product=SONAR%20X3&language=3&help=Welcome.html
 
Is anyone aware of this? Just wondering if this can be fixed.
Thanks!
2014/06/15 10:37:39
scook
You could email support or PM one of the staff and let them know. In the interim, there is a local copy of the help system on your PC. It is used when the PC is not connected to the internet. SONAR will always use the local copy when "Always Use Offline Help" is enabled in Preferences > File > Advanced. In order to get to the advanced settings, select the Advanced radio button at the bottom of the Preferences dialog.
 
There is also a pdf of the help available for download called the "SONAR X3 Reference Guide " http://www.cakewalk.com/S...and-Quick-Start-Guides
2014/06/15 11:17:08
robert_e_bone
Grundberg
The Sonar X3 Documentation comes up not found:
http://www.cakewalk.com/Documentation?product=SONAR%20X3&language=3&help=Welcome.html
 
Is anyone aware of this? Just wondering if this can be fixed.
Thanks!


I just fired up X3e, closed the Quick-Start dialog, and hit F1, and got to this link:
 
http://www.cakewalk.com/Documentation?product=SONAR%20X3&language=3&help=0x2009C
 
Bob Bone
 
 
 
2014/06/15 11:18:22
Paul P
 
Both those links work for me.
2014/06/15 11:24:49
scook
Yeah, it is back again. The Welcome page would not resolve when I wrote my reply. Still understanding the alternatives to the web-based help is handy. The web-based help is the most current. The local help is a snapshot made just before the release of X3e. The pdf is a snapshot made just after the release of X3a (the original download version).
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