I recently bought the Music Production Bundle when it was on offer as I quite liked the look of the new Neutron Advanced and as I already owned Ozone 5 the upgrade pricing made it a bit of a no brainer to just buy the whole bundle and upgrade my standard ozone to advanced at the same time.
 
As Sonar was notably missing fron the compatability specs I had already contacted them to ask if there was an issue with sonar and the answer was that there was no reason that it shouldn't work, just that it hadn't officially been tested with Sonar. So I bought it and there was indeed a problem with Neutron, which I believe was noted by others elsewhere among these forum pages at the time, so it would be fair to say that there were some teething problems with my new toy, which is never pleasing, but to their credit Izotope were very responsive and after some to and fro it's now working and all is good.
 
The point of this post (yes readers,  there is one and here it comes........) is to acknowledge some excellent customer service. Like many, I'm quick enough to complain about shoddy service, so seeing as it is supposed to be the season of goodwill and all that I figured that good sevice  deserved a proper mention, so if you were maybe considering Neutron but have been put off by reading of problems with sonar then fear not, they are on the case and it works now. It works very well. I like it. A lot.
 
I also very much like O7 compared to O5.......I was always perfectly happy with O5, but the current UI is a massive improvement and almost worth the upgrade on it's own. I've even surprised myself by using the included Trash 2, which I never expected to have any use for at all, but it can sound great on a bass track. Whod'a thunk it ? Well, them and probably most of you, but I didn't so it was a nice bonus for me.
 
That is all.
 

Nice to hear a good positive post.

Great post paulo.
 
If I sold a product I'd aspire to that level of customer satisfaction.

Getting 07A was one of the best purchases I've made...

cclarry
Getting 07A was one of the best purchases I've made...

This is a big factor when I see all these other individual plugins by other companies for sale (even at no brainer prices or BF deals).....I always think, I have that in O7A and I can save myself some $$ for something else.    
 
Good post Paulo.....glad to hear about positive customer service from Izotope (a lot of other companies should take note).  

bapu
 
If I sold a product I'd aspire to that level of customer satisfaction.

Surely Bapu is never knowingly undersold....?
:)

cclarry
Getting 07A was one of the best purchases I've made...

I'm beginning to think along those lines too.  When advanced fist came out (v5?) the price v standard was way OTT IMO - just couldn't see the value in that, but now that the upgrade pricing has become more sensible it's a no brainer especially for the likes of me who have a very much hit and hope approach to all this stuff......gets you nearer to where you want to be quicker - just needs a talent button now !
 
I do wish that they hadn't dropped the reverb module though - I know that you're "not supposed" to be adding reverb in the mastering stage, but I liked the sound of some of the presets in that and it would be nice to have that as a standalone module like the others to use on tracks or busses

Mesh

cclarry
Getting 07A was one of the best purchases I've made...

This is a big factor when I see all these other individual plugins by other companies for sale (even at no brainer prices or BF deals).....I always think, I have that in O7A and I can save myself some $$ for something else.    
 
Good post Paulo.....glad to hear about positive customer service from Izotope (a lot of other companies should take note).  

 
They certainly should. AAS are also first rate in that dept as are their products for that matter. When I see it done this well it just baffles me that others seem incapable of doing it. It really isn't difficult.

+1 on AAS

paulo,
So for Neutron, did they give you a pre-release patch? or have you tweak something? Just wondering.