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  • Izotope...........Some seasonal cheer (p.2)
2016/12/17 07:26:47
paulo
ArcRex
paulo,
So for Neutron, did they give you a pre-release patch? or have you tweak something? Just wondering.
 




I had downloaded and installed the demo of Neutron Advanced which was problematic to say the least and kept crashing sonar. I had to uninstall that and then re-install using an "updated" installer that they sent to me with a custom install omitting the VST2 version as they said that was where the problem was. Worked a treat after that.
 
When I later bought the bundle I chose not to install Neutron Advanced as I figured that this would overwrite the current istallation and might give me back the original problem and for some reason this casued problems with the VST scan and kept making it crash once it hit the neutron .dlls, so I removed them and re-installed the updated installer and that seemed to solve that issue, but I still had some fiddling to do as although VST scan was working there were several totally unrelated dll's that it would no longer pick up for some reason so I then had to manually delete and replace those too which was a pain. Izotope not only thanked me for helping them to identify the problem, but were also very generous in their acknowledgement of the trouble I had been put to. ;)
2016/12/18 01:26:13
ArcRex
Thanks Paulo, it is good to know. I love the Izotope products, good to know the customer service is good as well.
 
2016/12/23 03:23:07
QuadCore
I am also getting crashes with Neutron.  I installed the VST2 version.  I have been in contact with Izotope and they have been helping me.  No luck so far.
I'd like to re-install using an "updated" installer as you have done, OP, can you post the installer, PM me, or provide the info for me to get the installer?  Thanks  in advance.  Cheers!
 
2016/12/23 08:23:05
Atsuko
I'm using the VST3 version of Neutron without any issues.
2016/12/23 10:59:50
AllanH
My installer did not give me any option as to what VSTs it installed from what I noticed. How did you get it installed with just the VST3?
 
2016/12/23 12:15:04
AllanH
I manually removed the VST2 files for Neutron and my issues went away. I also got a response for izotope support essentially to the same effect.
2016/12/28 00:35:26
QuadCore
Ok, I have re-installed Neutron with only VST3 (thanks, Paulo).
I did this after removing all remnants of previous install, but still have the 'crash'.
All is good, real time analysis display choppy, until i run the assistant.
Then, as the music goes on smoothly and the mix becomes clearer, the Sonar screen hangs in fits and starts then hangs forever until you  while the music plays.
 
I am wondering if it is my ancient GeForce GT 240 video card in my 2.6GHz.,  i7 Quadcore Win7 64 pro.
 
However, I did notice one of the eight processors in sonar spike and the rest shut off, and then it stayed that way, even after closing the project.  Hmm...    Maybe i should open a new thread?
 
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