Let Alex reply and lock the thread and start conducting these conversations in private surely?
 
Like Anderton, I have been a Mod on forums since about 2000 (I'm not quite as old, no offence mate!) and as amazing as it is to have transparency, enough is enough.... This is turning into a yarn.
 
 

Now that the dust has settled and heads have cooled I'd like to make a final comment on this discussion.
 
The point of my original post is to suggest that using the Sonar public forum as a system for bug tracking by maintaining lists can be problematic for Cakewalk's monitoring user experience. We depend on the feedback of individual users to sculpt and maintain Sonar's features therefore it is better for us that the forum remain a place for discussion rather than bug maintenance. This suggestion was not directed at any individual, nor did it or any subsequent replies contain negative sub text or ill-meaning. I also took this opportunity to assure users that, while we work on our making our user bug reporting system better,  each valid issue reported by a user is logged in a system that is very capable of tracking and prioritizing defects.
 
Alex, I do thank you for your efforts to help us and other users create clear and accurate reports. I thank you for your commitment to Sonar and it's betterment. I also thank you and others for helping to expose shortcomings in our current reporting system. I am asking that you continue to help others with reporting and descriptions and to continue to offer feedback on your personal use of Sonar. I am also suggesting to you and the forum community as a whole that the current trend of using the forum for bug maintenance is not the best approach to assure bugs get fixed. Feedback on your personal use and providing guidance to others is a greater use of your skills and talents. 

X3, based on performance, is great. Based on the UI, it's awful and that's being extremely, extremely kind. Sad that I have to use X2 because it looks better. TBH, I don't even use X3. Who needs the aggravation of looking at it?

Guitarpima
X3, based on performance, is great. Based on the UI, it's awful and that's being extremely, extremely kind. Sad that I have to use X2 because it looks better. TBH, I don't even use X3. Who needs the aggravation of looking at it?

Visually, I cant tell much difference really asides from a natural progression and I sit in Sonar for at least 8 hours a day.
 
 

The reason why I suggested creating a site elsewhere was to avoid traffic complaints which I seem to be getting. I had far better suggestions though which I hope you would consider. As I said earlier I'd do this only if you asked me, and I agree it would not be a productive measure. I'm just giving you options not threats... Lordy!

I just have a list and I maintain it. I write down steps to repro or I validate existing steps, I post my results and I give feedback and that is that. Here is an idea, get your QA dept to do what I'm doing (and yes I know they are doing it internally, I never thought any different) and I become automatically obsolete.

Sorry I'm not interested in your beta team as that would require me to sign an NDA. The only scenario on where I would consider signing an NDA is when I could be paid a reasonable amount for my efforts on a professional basis. I do wish the best for your beta programme however I'm sure their work should be commended we don't hear much about it, so maybe this is the moment to recognise the people who do this stuff. Of course they will have their free copy of X4 good luck to them.

Again time after time I keep praising your efforts. Jeeze what else do I need to do. What you've been doing with X3 is awesome that's why you don't see me complaining rather praising. Please stop thinking that I'm trying to bury your achievements. I am not Kevin Spacey in House of Cards.

Now if you want to talk about support rather than the QA I would recommend another thread, maybe the thread you linked to. I view this as yet another distraction right now and if you want me to bang on about support on this thread it will never end. Best avoided then, I hardly ever use it anyway.

Thank you for at least recognising what we do, you have (and have always had since X3) my recognition. Keep up the good work. Your improvements do not go unnoticed.

I agree if others do. Lock the thread. Thanks for the responses.

CakeAlexS
 The only scenario on where I would consider signing an NDA is when I could be paid a reasonable amount for my efforts on a professional basis. I

 
The penny has dropped.

You might say that but I'm afraid I couldn't possibly comment
I'm sure they are quite capable of doing an excellent job without me somehow :).

CakeAlexS
 
 
Cake will of course do what they like, but here is how I suggest Cake resolve the current issue: 
 

Alex ,
I hope you don't think that I am looking to attack you with what I am about to say 
I am not looking to attack you at all 
I feel that this simple sentence you wrote actually holds in part the key as to why there might be so many misunderstandings and miss communications that have surfaced in this thread and others ….
 
this is my opinion so take it for what is worth …that could mean nothing or that can mean something ..you decide 
 
it is inherent in human nature that sometimes our passions can have the abillity to cloud our perceptions as to what constitutes the difference between a reasonable expectation and an (somewhat) unreasonable expectation ….
 
often times when we have a reasonable expectaion it is pretty much a given that our needs and purposes for entering into an exchange on any level will be met ...
it has been my experience that when I have a reasonable expectation .
I'm going in with my eyes open and if things happen to change on the other end of things where my reasonable expectations are not gonna be met …it is probably in my best interest to walk away to find another way to meet my needs….
 
 
now lets look at unreasonable , and I'm not saying that you are unreasonable by saying 
 
"here is how I suggest Cake resolve the current issue:…."
 
this is perfectly within your rights voice your suggestions , I'm sure by doing so you have probably helped people with some of your suggestions …..that is not the issue I'm about to discuss 
 
the very term suggestion it self assumes the stance of becoming a subtle command 
 
btw... I'm not a english or spellcheck Nazi 
 
according to Wikipedia the opening definition of suggestion is 
 
"Suggestion is the psychological process by which one person guides the thoughts, feelings, or behaviour of another."
 
in the real world and life ..what does this really mean ?
 
I think that it is very possible that when "one offers up a suggestion"
part of the up front territory is to consider that the very act of offering a suggestion is to eventually meet some form of resistance …for having offered up the suggestion in the first place 
even highly evolved creative people don't really like being told what to do …
at least with them it is highly possible and likely for the suggestion to plant a seed ...
people that don't value integrity …or people that are apathetic to change …might just do a superficial shine em on job to get the person who is doing the suggesting to move on so they can go back to bizznez as usual ….
 
now as a casual observer of this thread I'm not looking to offer up any suggestions 
I am only willing to take full responsibility for sharing my unsolicited perceptions and views of what I perceive to be going on here ...
 
Cakewalk has amply demonstrated to me that as a company they hold a very high degree of integrity
I'm very impressed with the software and the amount of participation that the people that work and develop the software contribute to keeping " Us SONAR " users in the loop ...
the amount of tollerance towards allowing the users of the software to voice a free expression of opposing views is astounding ….
 
Alex , you and I have drawn swords in the past and I want you to know that I do respect you 
Your a smart guy , I feel your hearts in the right place and your putting your self out there in the line of fire 
that all takes courage ….you help people….I give you that ….I know you care ...
the thing is nobody asked you to ….you volunteered 
my concern is that it is very possible for a person to be "doing all the right things for all the right reasons " and to wind up actually undermining and wind up receiving  the wrong results….or the complete opposite of what the desired goal was in the first place ...
 
this is something I know in myself 
 
Cake danced around this a bunch of ways and it has come up in a subtle ways a few time on this thread  that the captain of the Cakewalk ship is Cakewalk ….
 
let emm do what they want to do  ….that  will free you up …you want to make music , don't you ?
 
from my point of view , I don't want you to paint your self into a corner and get frustrated because things aren't 
happening the way you might feel they should be happening ….it's their product 
 
A person try's to do all the right things , starts out with a strong focused good motivation , gets conflicting results
then over the course of time frustration sets in and before they know it they wind up Alienated .
 
I've been down this road before …I know what I'm talking about …I've paid the price ...
now here's my suggestion  …I'm just kidding 
 
 
 
to the general population here, 
I honestly think there has been a lot of give and take from all participants that have contributed to this highly charged passionate discussion  and for me this thread has certainly been an interesting read 
 
cheers,  
 
Kenny
 
 
 
 
 
 
 
 
 
 
 
 
 

Ryan Munnis [Cakewalk]

Hi Jim,

Just wanted to follow up. On the report you referenced, looks like the breakdown happened due to a typo in your email address.

This explains no returned communication from Cakewalk and also why I couldn't locate it and you couldn't pull it up again. I can't update the address from my phone but I'll update it next time I have a few and I'm at my PC.

-Ryan

 
hmmm, I see, interesting that I could have made a typo on my own email address... Not saying it's impossible, I may have entered it wrongly by mistake, I can't recall.  Or does the serial number I entered not link in with my email address?
 
May I make one suggestion, can you please add another field to confirm email address? This will help in any typos made in an email address...
 
http://cakewalk.com/suppo...oblemreport.aspx 
 
Ryan would you be able to update the email address to the correct address please, or should I log a new bug?
 
Cheers
Jim