I fired off a plea for help and was just curious if anyone had a general awareness of how long it takes for them to reply. I just want to give them adequate time and not be that jerk who files fifty requests in two days because they can't find the ON button (just kidding I TOTALLY know where that is!)
 

Hmm...  a little longer than you would expect.. till you post to the forum and gets some replies.. and then, you'll probably get the reply from Cake  ..that was my experience..
 
For urgent matters, call them up and get the issue sorted out immediately, and that was my experience too :)

I've used email three times.  Twice I heard back within 24 hours and the third time (which was sent in January) has never been responded to.  Soooooo, I guess on average the response time is quite good.

Had a small glitch in a purchase this morning.... Josh in Sales support after very short 1-2 minute wait,
immediately resolved the glitch.  Order was in my email in about 20 minutes.
 
Hats off to Josh in Boston.

I have seen people say it takes a few days to a few weeks.

I have only delt with email support once. They replied in a few weeks with a apology that it took so long. My case was not desperate in any way so that could have factored into it.
 
I wish I could report better. If phone support is at all an option for you then go that way as I have heard it is much quicker.

Either within 2 weeks or never from my experience.

I just call. Pretty much every time I call I get help within a 1/2 hour. Sometimes 25 minutes of that is me getting ready to call. :-)

1 or 2 days has been the limit for me. I seem to remember once or twice I waited for 3 or 4 days and after no reply I sent another e-mail and the answer came back the next day. The staff has always been great to me with e-mail and phone support. Phone support is always a long wait after a new version launch to say the least.

Thanks all! I'm on day 4 now so it might fall in the circular file. I'll just ring them up next time the time zones line up for me. Luckily I've got 6 other tracks queued up for mixing to keep me busy.