I have DEFINITELY seen the occasional issue with newsletters, but if I recall correctly, the ones I have seen have all but a few been due to a user changing their email address to some other one.
 
And, if I recall further, a PM to one or more of the Cakewalk folks who pop into the forum (Andrew, Neil, Ryan, etc.) has always ended up getting things resolved.
 
I would think that if the goal is to get it working for your account, that they can certainly get it straightened out.
 
If your goal is to accomplish something else, and you choose not to get your particular issue fixed, then I think it quite unfortunate if you continued to post chippy comments about it.
 
They never claimed the process to be foolproof or perfect, quite the opposite, actually.  They HAVE in every case I have ever seen, taken every effort to figure out what happened and resolved it.
 
So, I don't understand why that wouldn't be sufficient in this case - not that I need to, but they are offering to devote effort and resources to fix it.  Maybe in the process of doing that, they will discover why a small number of others have had occasional problems.  Either way, they should be able to fix your situation - they certainly are willing.
 
Bob Bone
 

Ryan Munnis [Cakewalk]

Paul P

Ryan Munnis [Cakewalk]
Instead of continually taking cheap shots at Cakewalk, why not work with us so we can look into what might be happening?

Thanks for your reply.  My cheap shots are reminders that your email sign up doesn't work, and you've admitted it needs looking into.  Sure I could have you sign me up manually, but that doesn't fix the problem for everyone else.
 
I've read many posts of others who can't sign up for email or the newsletters.  If a single person tells me they've successfully signed up and received something from Cakewalk in the last month, I'll shut up.
 
BTW, I own X2 Producer so I'm interested in hearing about offers to upgrade.  I only need bug fixes though, so I'm waiting for the cheap offer.  If I received emails, no one would have to listen to me.
 

It's definitely not perfect, but I find it odd that your reaction is based off the people who have problems and not the hundreds of thousands who don't. If that's your metric for determining it doesn't work then I'm not sure there is a single service out there that will meet perfection considering the last thing any company wants to do is get flagged as a spammer and then REALLY not be able to reach anyone. Anyhow, I know a number of people have had problems with it but it's definitely a vast minority. Saying it doesn't work just isn't an accurate statement.

Ryan Munnis [Cakewalk]
Instead of continually taking cheap shots at Cakewalk, why not work with us so we can look into what might be happening?

Thanks for your reply.  My cheap shots are reminders that your email sign up doesn't work, and you've admitted it needs looking into.  Sure I could have you sign me up manually, but that doesn't fix the problem for everyone else.
 
I've read many posts of others who can't sign up for email or the newsletters.  If a single person tells me they've successfully signed up and received something from Cakewalk in the last month, I'll shut up.
 
BTW, I own X2 Producer so I'm interested in hearing about offers to upgrade.  I only need bug fixes though, so I'm waiting for the cheap offer.  If I received emails, no one would have to listen to me.
 


It's definitely not perfect, but I find it odd that your reaction is based off the people who have problems and not the hundreds of thousands who don't. If that's your metric for determining it doesn't work then I'm not sure there is a single service out there that will meet perfection considering the last thing any company wants to do is get flagged as a spammer and then REALLY not be able to reach anyone. Anyhow, I know a number of people have had problems with it but it's definitely a vast minority. Saying it doesn't work just isn't an accurate statement.



Ryan, no hostility here at all but Paul is quite right to learn from others about this issue.  I've had the same email address with you guys since '96 and some years I get promos & newsletters and some years I don't.  I think my situation is straightened out, but I'm on this forum almost daily so I really don't remember the last time I've received something that wasn't purchase related.
 
Now I still have forum issues, sometimes I can highlight text and delete irrelevant parts of quotes and sometimes I just have to use the backspace key.  But do I want to help you guys figure out your email & forum issues?  Well, never.
 
I just want Sonar continually to work better and you guys are doing a much better job these days.

i got the email and prob will upgrade, it's worth it for Melodyne alone. AD will be a bonus, especially with the ADPaks available fairly cheap. And now i seems X3 is fairly stable at point e release, a good time to jump on.

I'm thinking of upgrading. One question, the download is so big, exactly what do I download? Sonar 3X with e included in the download? Or do I have to download X3 and then have to download all updates? Thanks. 

The X3e update is not part of the X3 upgrade download.
 
Since you already have X2 Producer, there are 4 files needed for the X3 upgrade, 02_SONAR_X3_Producer.part1.exe through 02_SONAR_X3_Producer.part4.exe. The rest are the same as X2 Producer. Information about them may be found in a link at the bottom of http://www.cakewalk.com/support/kb/pages/x3_download_installation_instructions.aspx
 
It would also require downloading the X3e update http://www.cakewalk.com/Support/kb/reader.aspx/2007013361
 
And Addictive Drums is a direct download from XLN Audio. The instructions will be in your store account along with the X3 upgrade files.

+1, Mr scook is spot on.
 
I would imagine that at some point X3 with X3e applied will become what you download when purchasing X3, but it does not yet seem the case, and may not for some time.
 
Bob Bone
 

Is the $99 offer available worldwide ? I'd happily upgrade from X2 Producer at this price but I've not been getting Cakewalk emails for some time. I used to get them almost weekly, and it was nice to know of promotions & special offers. Like others on this thread I've tried subscribing again via the website but it seems the mailing system does not like my email address for some reason. (It's not spam filters etc - I run my own email servers).
 
If I'd not been browsing this forum I'd completely have missed news of this - but now that I know about it I'd love to upgrade !. I've emailed Cakewalk this morning so I'll see if they answer, but if anyone knows if this is perhaps a US only promotion it would be good to know as I'm in the UK and it may not apply to me.
 
I was going to try and PM one of the Cakewalk team but it seems I can't do that until I've got 25 posts  - while I do read the forum often I've never had a major problem which I needed to ask for help with (and my skills are way to basic to help resolve problems here !) so my post count is as low as it gets !
 
Thanks,
 
Alistair C.
 

You may also want to contact Order support http://www.cakewalk.com/Support/contact/default.aspx about the current sale.

Thanks for the replies. I was hoping X3e would be included with the download and could download all in just one file. But I guess I will do what I have to do.

Thanks scook - I've now used that link to contact Cakewalk. If I don't hear back in a day or so I'll try calling them.
 
Alistair C.