Been using CW since Greg ran the company, held off on the X3 upgrade but got the "Loyalty Price" and decided to pull the trigger at $99.00....
 
Been trying that for the last hour....
Finally reached the final step, place order, and it comes back with "Service Unavailable".
And BTW every single step in the process took 4 minutes of the browser churning away so it's the site.
I have an extremely fast BB connection......
 
Anyone else having problems?
 
Can there possibly be that many people upgrading tonight?
 
 

The answer is yes. We are working on speeding it up right now. I apologize for the inconvenience.

Andrew Rossa [Cakewalk]
The answer is yes. We are working on speeding it up right now. I apologize for the inconvenience.

There you have it!~ From the  "Horses mouth!"
 

Damm!  Now THAT IS SERVICE!!!  Saturday night you guys still care about your customers.
You got my my order..... I'll give it a while and try again... And BTW you guys were pulling a 24x7 when X1 was released and serial numbers were not sent to everyone.... Still the best service in the biz......
 
 

Hows about editing that thread title a little bit since everyone is happy now? 😉
 
Brian

Stone House Studios
Hows about editing that thread title a little bit since everyone is happy now? 😉
 
Brian

 
Done!
 

wormser
Damm!  Now THAT IS SERVICE!!!  Saturday night you guys still care about your customers.
You got my my order..... I'll give it a while and try again... And BTW you guys were pulling a 24x7 when X1 was released and serial numbers were not sent to everyone.... Still the best service in the biz......
 
 

Should be all set now. Give it a whirl and let me know if it works ok. Again, apologies for the downtime.

Andrew Rossa [Cakewalk]

wormser
Damm!  Now THAT IS SERVICE!!!  Saturday night you guys still care about your customers.
You got my my order..... I'll give it a while and try again... And BTW you guys were pulling a 24x7 when X1 was released and serial numbers were not sent to everyone.... Still the best service in the biz......
 
 

Should be all set now. Give it a whirl and let me know if it works ok. Again, apologies for the downtime.

I'm on my way!
Haha!  After all that it's already in my account!
 
Thanks again for showing the dedication the CW team has to customer service.
 
 

wormser

Andrew Rossa [Cakewalk]

wormser
Damm!  Now THAT IS SERVICE!!!  Saturday night you guys still care about your customers.
You got my my order..... I'll give it a while and try again... And BTW you guys were pulling a 24x7 when X1 was released and serial numbers were not sent to everyone.... Still the best service in the biz......
 
 

Should be all set now. Give it a whirl and let me know if it works ok. Again, apologies for the downtime.

I'm on my way!
Haha!  After all that it's already in my account!
 
Thanks again for showing the dedication the CW team has to customer service.
 
 

Glad to hear it. Thanks!

Now that the service issue is sorted, we only need to work out this bit about Andrew having a horse's mouth. ;-)