Finally decided to bite the bullet and upgrade to X3 from my now ancient 8.5 producer. Transactions goes smooth, paypal send email that the money was sent..then..nothing...not quite a few hours later upgrade still in my cart. Of course since its now Saturday I am stuck without my upgrade till at the very least monday. I have seen before some others get help this way but I haven't very many posts cause well haven't needed them before :) Anyway email is if someone can help on the weekend. If not then Monday morning customer service phone it is... which in times past has never been a smooth process either.

That's weird. Sorry you're having the delay, it doesn't make sense. Hang in there, X3 is amazing. I remember  upgrading from Sonar 6 to the X series. You're gonna have a blast.

The first version of stuff I ordered directly from the company was Express 6, then Producer 5 , Home studio 6, Producer 8 and then 8.5, but had moved away from it. Now wanted to get it all up to day to use it to record the new CD....which I wanted to get started on. 8.5 doesn't play well with windows 8.1 at least on my machine. Just sucks cause with a company this size/caliber I expect pretty easy transactions. And I can't try again because paypal says it sent money. I have seen before where nothing happens..I never get the confirm email from paypal so I can just attempt the transaction again.

bobbyswamp
That's weird. Sorry you're having the delay, it doesn't make sense. Hang in there, X3 is amazing. I remember  upgrading from Sonar 6 to the X series. You're gonna have a blast.

Haha, that was almost cruel.
I absolutely hate the wait for any new piece of kit to arrive.
The whole planet starts to rotate at half speed and the anticipation is agony!! 

My issue is I should have to wait. That transaction should have taken a couple minutes at most and then I should have been downloading. That should have been the only wait. It is annoying as it forces me to wait at least another two days to get started with this project unless I start it elsewhere. Which then requires more work to export any recorded tracks and put them into Sonar once it finally gets installed. Like I said had paypal not sent me a confirm they sent the money I would have just hit go on the checkout again...oy.

Interested to see if there are any improvements/addition to how midi is handled via piano roll as well. Even when working with older versions I ended up doing a lot of pure midi work back in FL Studio for the piano roll options. Course can always just keep using it via VST as well. I long ago decided against adding up the money spent on software over the years. haha Right now I have FL studio 11, Sonar 8.5, Mixcraft, Traktion 5(4?) , installed. Traktion was a spur of the moment upgrade when they got purchased and they pushed out the new version and offered it to previous owners cheap. Mixcraft and FL get used all the time as 8.5 has some issues on my machine. And that is before we get to the VST instruments.... oy

You've waited years to upgrade and now a few hours has you balled up? Be patient it will go through eventually and all will be right with the world. And like the others have said, you're gonna love X3. :-)

You ARE looking in your Cakewalk account, aren't you?  It should be their.  Have purchased zillions from the cake store... it is always there within minutes.

Its not in my account and the item STILL shows in the cart. Just logged in again to check. Looks like the transaction went thru as far as paypal is concerned and it never got back to the Cakewalk site. It sat there on processing all night and would still be there if I had not tried the log in and out trick to see if it just wasn't showing. Ain't my first rodeo.
 
And yea I have waited for years to upgrade and yea I am a bit annoyed. Because at this point i have spent money and having nothing to show for it when I should have download links. If I was shipping a product like last time I went thru this I would simply be saying..boy can't wait for this to show up.
 
Unfortunately our local guitar center doesn't carry the upgrade only the full that I can't get there for upgrade price.
 
Not to mention having work I would like to get done IN the product and the whole point of buying a downloadable copy is to not have to wait all that long. :)

fast internet means never having to wait for shipping :)