I just had the same problem trying to order via Paypal option. The Paypal payment went through right away, and I have Paypal transaction receipt showing me so, but there is no record whatsoever on my account at Cakewalk and no email confirmation from Cakewalk indicating any order was placed. This seems like a major BUG that needs attention, especially since I'm non the only one who has experienced this problem. I probably should have just used a CC to place the order and it would have worked out. Lesson learned...don't use Paypal to pay for orders until Cakewalk figures this out.

The same thing happened to me last night.  I tried upgrading from X2 Producer to X3 Producer and it got stranded on the processing screen.  I have a receipt showing that the money went through with Paypal, however, I don't have any links in my account to download the new X3 producer.  Kind of bummed but hey, it's technology, it's not perfect.
 
If any of the admins could hook me up before the weekend is over that would be great.  If not, I guess I will have to call support on Monday.
 
Cheers

Hi - I will momentarily send a PM to the Cakewalk folks on your behalf, in case one is working over the weekend.
 
I hope they can get you squared away, 
 
Bob Bone
 

mahler81280
The same thing happened to me last night.  I tried upgrading from X2 Producer to X3 Producer and it got stranded on the processing screen.  I have a receipt showing that the money went through with Paypal, however, I don't have any links in my account to download the new X3 producer.  Kind of bummed but hey, it's technology, it's not perfect.
 
If any of the admins could hook me up before the weekend is over that would be great.  If not, I guess I will have to call support on Monday.
 
Cheers

Hello. We just resolved this for you. If you log into your account your downloads and serial numbers are now present. I'm sorry for the trouble!

@Ryan - Thanks for stepping in on a weekend, to resolve this.  I think it is extremely kewl that one or more of the Cakewalk folks frequently participate in the forums during evenings and weekends.  It is greatly appreciated.
 
Bob Bone

robert_e_bone
@Ryan - Thanks for stepping in on a weekend, to resolve this.  I think it is extremely kewl that one or more of the Cakewalk folks frequently participate in the forums during evenings and weekends.  It is greatly appreciated.
 
Bob Bone

Thank you to you as well for always being around to help, even when it's beyond your control. :)

Ryan - it is usually ALL beyond my control :)
 
I learn a lot from the forum, so I try to give back when I can.  I absolutely love Sonar, and have been a Cakewalk user since Twelve-Tone DOS days.
 
Keep up the good work, and fix Step Sequencer so it can handle a meter base of an eighth-note, pretty please.....
 
Bob Bone